Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ANGEL DE JESUS SILVA

Deltona,United States

Summary

Collaborative leader dedicated to fostering an engaged and empowering work culture through effective partnership with coworkers. Proven track record in building and maintaining strong relationships with diverse stakeholders in dynamic, fast-paced environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Mgr, In/Out Logistics

Exxelia USA INC
08.2023 - Current
  • Oversaw and managed inbound and outbound logistics operations for multiple U.S
  • Distribution centers, ensuring timely delivery of products to customers
  • Implemented process improvements to increase efficiency and reduce costs in logistics operations, resulting in a 15% reduction in transportation expenses
  • Maintained relationships with key transportation partners to secure favorable rates and ensure reliable shipping services
  • Led a team of logistics coordinators, providing guidance, training, and performance evaluations to ensure high productivity and accuracy in order fulfillment
  • Developed and implemented strategic initiatives to optimize inventory management and distribution, resulting in improved on-time delivery rates and customer satisfaction levels.

PRODUCTION SUPERVISOR

Exxelia USA INC
12.2017 - 08.2023
  • Led a team of 20+ production workers to ensure adherence to production schedules and quality standards
  • Developed and implemented standard operating procedures to maximize efficiency and minimize waste in the production process
  • Conducted regular performance evaluations and provided coaching and feedback to improve individual and team performance
  • Collaborated with cross-functional teams to troubleshoot production issues and drive continuous improvement initiatives
  • Maintained a safe and clean work environment by enforcing company policies and procedures related to health and safety regulations.
  • Resolved issues quickly to maintain productivity goals.
  • Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.

Manager

RAINDANCER CARWASH
09.2013 - 11.2017
  • Led a team of 15 employees to consistently exceed sales targets by 20% month over month
  • Developed and implemented a new employee training program resulting in a 30% increase in productivity within the first quarter
  • Conducted performance evaluations and provided constructive feedback to team members to improve overall performance and morale
  • Managed department budgets and resources efficiently, resulting in a 10% decrease in operating costs
  • Collaborated with cross-functional teams to successfully launch a new product line, increasing overall market share by 15%.

CUSTOMER SERVICES & PROBLEM REP II

Convergys
01.2012 - 09.2013
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Education

ASSOCIATE HEALTH CARE ADMINISTRATION in Health -

FLORIDA TECHNICAL COLLEGE
02.2014

Associate of Science - ASSOCIATE COMPUTER NETWORKING,

JOHN DEWEY COLLEGE
Puerto Rico
08.2000

Skills

  • Electrical components
  • Team management and coaching
  • Safety-focus
  • Quality Control
  • 5S control
  • Supervision, Coaching, Managing Processes
  • Bilingual (English & Spanish)
  • Classify and prepare hazardous materials and dangerous goods for shipment
  • Comply with both DOT and IATA regulations
  • Take advantage of exceptions for limited quantities, small quantities, and excepted quantities
  • Prepare shipping papers
  • Identify and document hazardous substances and marine pollutants
  • Select, fill, and close packages
  • Comply with recent changes in the regulations that will affect your shipments
  • Implement essential safety and security procedures
  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving

Certification

  • NEPA 70E Q.E.W Electrical Safety, ESS, 11/01/22, Qualified Person - One who has demonstrated skills and knowledge related to the construction and operation of electrical equipment and installations and has received safety training to identify the hazards and reduce the associated risk. [70E, 2018]
  • DOT/IATA, Environmental Resource Centers, 08/01/23, Graduated with an Associate's Degree in Medical Assisting from Florida Technical College, where I obtained a solid foundation in healthcare principles, medical terminology, anatomy, and pharmacology. Completed hands-on clinical rotations at various healthcare facilities, gaining practical experience in administering medication, recording patient vitals, and assisting with medical procedures. Received specialized training in phlebotomy, medical office management, and medical billing & coding, further enhancing my skill set as a Medical Assistant. Applied theoretical knowledge to real-world scenarios during externships at local clinics and hospitals, where I gained valuable experience working under the supervision of healthcare professionals.

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Mgr, In/Out Logistics

Exxelia USA INC
08.2023 - Current

PRODUCTION SUPERVISOR

Exxelia USA INC
12.2017 - 08.2023

Manager

RAINDANCER CARWASH
09.2013 - 11.2017

CUSTOMER SERVICES & PROBLEM REP II

Convergys
01.2012 - 09.2013

ASSOCIATE HEALTH CARE ADMINISTRATION in Health -

FLORIDA TECHNICAL COLLEGE

Associate of Science - ASSOCIATE COMPUTER NETWORKING,

JOHN DEWEY COLLEGE

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