ANGEL DE JESUS SILVA
Deltona,United States
Summary
Experienced Warehouse Manager with a proven track record of successfully directing warehouse operations in distribution centers. Skilled in recruiting, hiring, training, and scheduling employees to meet production needs. Known for clear and professional communication style, adept at managing efficiency while boosting employee morale through constructive feedback and staff reviews. Resourceful and dedicated, committed to optimizing warehouse operations for maximum productivity.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Shipping Loading Supervisor
Trulite Glass & Aluminum Solutions
08.2024 - Current
- Overseeing Loading Operations: Supervise the loading of goods onto trucks, ensuring proper handling and securement to prevent damage during transit.
- Enforcing Safety Regulations: Maintain a safe working environment for loading personnel, ensuring compliance with safety procedures and regulations.
- Managing Personnel: Supervise and coordinate the activities of loading dock personnel, including assigning tasks, providing training, and evaluating performance.
- Maintaining Records: Maintain accurate records of all incoming and outgoing shipments, including tracking numbers, delivery dates, and customer information.
- Coordinating with Other Departments: Collaborate with other departments, such as warehouse and transportation, to ensure smooth workflow and accurate order fulfillment.
- Optimizing Loading Processes: Identify and implement strategies to improve loading efficiency and reduce loading times.
- Troubleshooting Issues: Address and resolve any issues that may arise during the loading process, such as damaged goods or incorrect shipments.
- Ensuring Quality Control: Inspect shipments before loading to ensure that they meet quality standards and customer specifications.
- Maintaining Equipment: Oversee the maintenance and repair of loading equipment, such as forklifts and conveyor belts.
- Implementing Security Measures: Ensure the security of goods during the loading process, preventing theft or loss.
- Training and Development: Provide training to loading personnel on proper loading techniques, safety procedures, and company policies.
- Performance Management: Monitor and evaluate the performance of loading personnel, providing feedback and coaching as needed.
- Inventory Management: May be responsible for managing inventory levels and ensuring that goods are available for loading.
- Customer Service: May interact with customers to address any questions or concerns regarding shipments.
- Continuous Improvement: Identify and implement opportunities for continuous improvement in loading processes and procedures.
Logistics Manager
Exxelia USA INC
08.2023 - 08.2024
- Oversaw and managed inbound and outbound logistics operations for multiple U.S
- Distribution centers, ensuring timely delivery of products to customers
- Implemented process improvements to increase efficiency and reduce costs in logistics operations, resulting in a 15% reduction in transportation expenses
- Maintained relationships with key transportation partners to secure favorable rates and ensure reliable shipping services
- Led a team of logistics coordinators, providing guidance, training, and performance evaluations to ensure high productivity and accuracy in order fulfillment
- Developed and implemented strategic initiatives to optimize inventory management and distribution, resulting in improved on-time delivery rates and customer satisfaction levels.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
PRODUCTION SUPERVISOR
Exxelia USA INC
12.2017 - 08.2023
- Led a team of 20+ production workers to ensure adherence to production schedules and quality standards
- Developed and implemented standard operating procedures to maximize efficiency and minimize waste in the production process
- Conducted regular performance evaluations and provided coaching and feedback to improve individual and team performance
- Collaborated with cross-functional teams to troubleshoot production issues and drive continuous improvement initiatives
- Maintained a safe and clean work environment by enforcing company policies and procedures related to health and safety regulations.
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
Manager
RAINDANCER CARWASH
09.2013 - 11.2017
- Led a team of 15 employees to consistently exceed sales targets by 20% month over month
- Developed and implemented a new employee training program resulting in a 30% increase in productivity within the first quarter
- Conducted performance evaluations and provided constructive feedback to team members to improve overall performance and morale
- Managed department budgets and resources efficiently, resulting in a 10% decrease in operating costs
- Collaborated with cross-functional teams to successfully launch a new product line, increasing overall market share by 15%.
CUSTOMER SERVICES & PROBLEM REP II
Convergys
01.2012 - 09.2013
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Education
ASSOCIATE HEALTH CARE ADMINISTRATION in Health -
FLORIDA TECHNICAL COLLEGE
02.2014
Associate of Science - ASSOCIATE COMPUTER NETWORKING,
JOHN DEWEY COLLEGE
08.2000
Skills
Electrical components
Team management and coaching
Safety-focus
Quality Control
5S control
Supervision, Coaching, Managing Processes
Classify and prepare hazardous materials and dangerous goods for shipment
Comply with both DOT and IATA regulations
Take advantage of exceptions for limited quantities, small quantities, and excepted quantities
Prepare shipping papers
Identify and document hazardous substances and marine pollutants
Select, fill, and close packages
Comply with recent changes in the regulations that will affect your shipments
Implement essential safety and security procedures
Time Management
Complex Problem-Solving
Logistics Planning
Hazardous Materials Handling
Vehicle Inspection
Order Picking
Certification
- NEPA 70E Q.E.W Electrical Safety, ESS, 11/01/22, Qualified Person - One who has demonstrated skills and knowledge related to the construction and operation of electrical equipment and installations and has received safety training to identify the hazards and reduce the associated risk. [70E, 2018]
- DOT/IATA, Environmental Resource Centers, 08/01/23,
- CPDW - Certified Professional in Distribution and Warehousing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Shipping Loading Supervisor
Trulite Glass & Aluminum Solutions
08.2024 - Current
Logistics Manager
Exxelia USA INC
08.2023 - 08.2024
PRODUCTION SUPERVISOR
Exxelia USA INC
12.2017 - 08.2023
Manager
RAINDANCER CARWASH
09.2013 - 11.2017
CUSTOMER SERVICES & PROBLEM REP II
Convergys
01.2012 - 09.2013
Associate of Science - ASSOCIATE COMPUTER NETWORKING,
JOHN DEWEY COLLEGE
- NEPA 70E Q.E.W Electrical Safety, ESS, 11/01/22, Qualified Person - One who has demonstrated skills and knowledge related to the construction and operation of electrical equipment and installations and has received safety training to identify the hazards and reduce the associated risk. [70E, 2018]
- DOT/IATA, Environmental Resource Centers, 08/01/23,
- CPDW - Certified Professional in Distribution and Warehousing
ASSOCIATE HEALTH CARE ADMINISTRATION in Health -
FLORIDA TECHNICAL COLLEGE
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