Angel De La Paz
31125 Sierra Del Sol, Thousand Palms,CA
Summary
Dynamic professional with a proven track record in operations management at Jersey Mike’s, excelling in customer service excellence and team development. Adept at enhancing client relationships and implementing effective training programs, I leverage attention to detail and adaptability to drive operational success and foster a positive customer experience. As a Tesla owner and strong believer in sustainability innovation, I am passionate about the brand, the product, and contributing to teslas mission of accelerating the worlds transition to sustainable energy.
Overview
5
5
years of professional experience
Work History
Microblading Artist
Self Employed
10.2024 - Current
- Administered detailed microblading services, focusing on precision to achieve optimal aesthetic outcomes for clients.
- Analyzed client requirements during consultations to offer tailored recommendations for optimal brow design.
- Monitored and enforced sanitation practices to maintain exceptional hygiene and safety standards while complying with all relevant regulations.
- Applied specialized microblading techniques and tools to create aesthetically pleasing results while ensuring a comfortable experience for clients.
- Built enduring client relationships by providing outstanding service and detailed follow-up care instructions, ensuring continued patronage.
- Analyzed product inventory levels and coordinated supply orders to optimize operational performance and meet customer needs.
Security Officer
Allied Universal Security Services
01.2024 - Current
- Managed facility access to uphold security standards and protect organizational assets.
- Performed systematic patrols to enhance security measures and mitigate risks.
- Reacted swiftly to alarms and emergencies, prioritizing personnel safety.
- Conducted comprehensive training for new security staff to ensure adherence to protocols and procedures.
- Developed and executed initiatives aimed at improving safety awareness for employees and visitors.
General Manager
Jersey Mike’s
11.2023 - 10.2024
- Managed daily operational activities to maintain seamless workflow and uphold customer satisfaction standards.
- Developed and facilitated comprehensive training initiatives aimed at improving service standards and boosting team effectiveness.
- Conducted analysis of sales data to inform adjustments in inventory management practices.
- Designed targeted promotional initiatives aimed at boosting store visibility and fostering customer interaction.
- Conducted regular staff meetings to align team objectives and provide constructive performance feedback.
- Developed and maintained strong partnerships with clients, vendors, and partners to enhance collaboration and ensure sustained loyalty.
Shift Lead
Raising Cane's Restaurants
03.2021 - 06.2022
- Managed shift teams, focusing on adherence to operational protocols and delivering exceptional customer service.
- Implemented training programs for new hires focused on food preparation skills and adherence to safety protocols.
- Coordinated with suppliers to regulate inventory levels, enhancing stock availability while reducing excess waste.
- Monitored and refined quality control processes to guarantee consistent food presentation and taste for every order.
- Analyzed and resolved customer complaints promptly, contributing to increased guest satisfaction and loyalty through proactive problem-solving techniques.
- Monitored cash handling processes, guaranteeing precision and thorough documentation at all times.
Education
High School Diploma -
Rancho Mirage High School
31001 Rattler Rd Rancho Mirage, CA 92270 United St2023
Skills
- Leadership & Team Development
- Operations Management
- Attention to Detail
- High-Pressure Performance
- Customer Service Excellence
- Surveillance & Security Awareness
- Entrepreneurial Initiative
- Customer Experience & Relationship
- Sales-Oriented Mindset
- Communication & Presentation Skills
- Adaptability in Fast-Paced Environments
- Brand Representation
Additional Information
Modeling & Acting
- Demonstrated professionalism, adaptability, and confidence in performance environments
- Worked in team-based creative productions requiring discipline and reliability
Timeline
Microblading Artist
Self Employed
10.2024 - Current
Security Officer
Allied Universal Security Services
01.2024 - Current
General Manager
Jersey Mike’s
11.2023 - 10.2024
Shift Lead
Raising Cane's Restaurants
03.2021 - 06.2022
High School Diploma -
Rancho Mirage High School