Angel DeMarino-Webster
Sanford,USA
Summary
Skilled Specialist with expertise in project management, problem-solving and team leadership. Strengths lie in ability to efficiently manage multiple tasks, develop strategic plans and ensure successful execution of operational goals. Previous experience led to significant improvement in workflow processes and overall performance efficiencies. Demonstrated skills include adaptability, negotiation and strong communication abilities.
Overview
14
14
years of professional experience
Work History
Facility Contract & Private Pay Specialist, Hybrid
Donald Martens & Sons Ambulance Service
Cleveland, OH
01.2019 - 10.2024
- Coordinated with other departments to ensure efficient workflow processes
- Worked together with staff members to maintain positive relationships with facility partners
- Worked closely with external facility personnel to support continued positive interactions
- Identified the needs of customers promptly and efficiently
- Assisted in developing strategies to increase customer satisfaction levels
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data
- Wrote and submitted reports on industry trends, prompting managers to develop business plans
Chief of Staff and Office Manager
WeCare tlc
Altamonte Springs, FL
09.2022 - 06.2023
- Provided executive assistance to the President and CEO
- Oversaw CEO's travel plans and appointments
- Organized schedules for ten executives alongside the CEO's calendar
- Coordinated contract distribution for the Corporation
- Liaised with Credentialling teams, Marketing departments, and PR Firms
- Maintained and refreshed records, databases, and information resources.
- Created reports, presentations, and other materials for executive staff for national meetings and responses to Requests for Proposals (RFPs) for many corporations and company types
Director of Operations
Lake Mary Family Care
Lake Mary, FL
04.2021 - 09.2022
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Identified areas where process improvements could be made resulting in increased productivity.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Prepared detailed reports outlining operational results regularly.
- Set goals and expectations for direct reports using a performance review process, holding staff accountable.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Successfully improved employment turnover through creating incentive and training programs.
- Prepared staff work schedules and assigned team members to specific duties.
Financial Counselor, Remote
Naples Community Hospital
Naples, FL
09.2020 - 04.2021
- Processed and submitted necessary documentation for account management
- Coordinated communication among patient, doctor, and insurance provider
- Conducted comprehensive financial assessments with clients to identify their current financial situation and develop appropriate action plans
Health Unit Coordinator
Advent Health Orlando
Orlando, FL
09.2019 - 09.2020
- Answered incoming calls and routed them to the appropriate departments or staff members as needed
- Greeted visitors and directed them to the proper area of the office
- Processed paperwork related to hospital admissions, discharges, and transfers.
- Assisted in diagnosing equipment malfunctions involving call systems and portable phones
- Updated system entries with detailed information on maintenance and Biomed needs
Executive Administrator
Online Trading Academy
Lake Mary, FL
11.2017 - 09.2019
- Spearheaded operations management involving instructors, counselors, students, and corporate executives
- Organized calendars for executives, counselors, and instructors
- Coordinated travel arrangements and organized class schedules for students.
- Managed meal arrangements during scheduled class intervals
- Converted business priorities into actionable steps
- Managed sensitive financial records for high-net-worth clients
- Executed sales support and accounting tasks
- Provided continuous mentoring to recently employed staff
- Office expenses minimized through smarter service strategies
Director of Operations
Lake Mary Family Care
Lake Mary, FL
06.2017 - 11.2017
- Partnered with executive owners to pinpoint new procedures
- Enhanced team by bringing on skilled personnel
- Handled sensitive medical data in compliance with HIPAA regulations
- Established operational guidelines and identified opportunities for improvement.
Executive Assistant
The Cleveland Clinic
Cleveland, OH
08.2010 - 06.2017
- Provided multifaceted support to three world-class surgeons including credentialing and professional certifications
- Administered cardiac and vascular surgical scheduling and corresponding billing, including maintenance of a database containing critical medical information
- Coordinated travel for residents and patients
- Managed accounting, general ledger, and financial services
- Performed necessary internal customer service and external patient services
- Managed, trained, and developed staff
- Screened calls and emails and initiated actions to respond to or direct messages for managers
- Managed executive calendars, scheduling meetings and appointments, and coordinated travel arrangements to optimize time
- Created and managed office systems to efficiently deal with medical documentation
Education
B.S. - Psychology
Cleveland State University
Cleveland, OHA.A. - Liberal Arts
Cuyahoga Community College
Cleveland, OHA.S. - Biological Sciences
Cuyahoga Community College
Cleveland, OHSkills
- Microsoft Office 365
- Microsoft Teams
- Salesforce
- EPIC
- Advanced Customer Engagement
- Self-Motivated
- Quickly Adjusts to New Situations
- Skilled in Task Prioritization
- Value-Driven Executive Assistance
- Effective Time Management
- Effective Organization
- Decision-Making
- Confidentiality
- Strong Communication Skills
- Training and Development
- Collaboration
- Consistent Follow-Through
- Process Improvement
- Strategic planning and execution
- Operational Efficiency
Volunteer Experience
Place of Possibilities, Charity supporting families with children undergoing hospice care., volunteer, and event assistant coordinator
References
References available upon request.
Timeline
Chief of Staff and Office Manager
WeCare tlc
09.2022 - 06.2023
Director of Operations
Lake Mary Family Care
04.2021 - 09.2022
Financial Counselor, Remote
Naples Community Hospital
09.2020 - 04.2021
Health Unit Coordinator
Advent Health Orlando
09.2019 - 09.2020
Facility Contract & Private Pay Specialist, Hybrid
Donald Martens & Sons Ambulance Service
01.2019 - 10.2024
Executive Administrator
Online Trading Academy
11.2017 - 09.2019
Director of Operations
Lake Mary Family Care
06.2017 - 11.2017
Executive Assistant
The Cleveland Clinic
08.2010 - 06.2017
B.S. - Psychology
Cleveland State University
A.A. - Liberal Arts
Cuyahoga Community College
A.S. - Biological Sciences
Cuyahoga Community College
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