Hi, I’m
Angel Desira
Summary
Reliable employee seeking Customer Service position. Offering excellent communication and good judgment.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
years of professional experience
1
Certification
Work History
Jack in the Box
Customer Service Cashier
01.2024 - 07.2024
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Redeemed coupons to discount purchases.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
Little Caesars Pizza
Customer Service Representative
01.2019 - 11.2019
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Pizza Hut
Phone Representative
02.2017 - 12.2017
Job overview
- Exceeded sales targets consistently through persuasive communication and effective product presentation.
- Handled difficult situations calmly, utilizing conflict resolution techniques for successful outcomes.
- Achieved higher first-call resolution rates by listening attentively to customer concerns and addressing them promptly.
- Maintained up-to-date knowledge of industry trends and company policies for informed customer interactions.
- Collaborated with team members to identify areas for improvement in customer service delivery.
- Retained dissatisfied customers by offering tailored solutions that addressed their specific needs or issues comprehensively.
- Provided feedback on call scripts, leading to more efficient communication methods with customers.
- Supported promotional campaigns effectively by informing customers about special offers during calls.
- Participated in training programs, applying new knowledge to enhance skills and job performance.
- Conducted thorough follow-ups with customers after initial contact, ensuring satisfaction levels were met or exceeded.
- Resolved customer complaints efficiently, maintaining a high level of professionalism and empathy.
- Improved customer satisfaction by providing timely and accurate information on products and services.
Education
Allison OnlineGonzales, LA
Customer Service from Effective Customer Service
03-2023
University Overview
- Relevant Coursework: [Customer Service] & Effective Customer service skills
- Professional Development: Customer Care skills and telephone Etiquette
- Professional Development: [Subject]Diploma in customer service
- Certificate in Effective Customer service
- Professional Development: [Subject]Introduction to Customer service Excellence
Skills
- Customer service
- Customer satisfaction
- Cash register operation
- Problem-solving
- Customer complaint resolution
- Guest services
- Product knowledge
- Customer focus
- Customer inquiries
- POS system operation
- Merchandise restocking
- Up-selling techniques
- Product recommendations
- Attention to detail
- Adaptability and flexibility
- Phone etiquette
Accomplishments
- Resolved product issue through consumer testing.
Certification
- Effective Customer service skills
- Alison Online College
- 2023
- Diploma in Customer service
Languages
English
Native or Bilingual
Timeline
Customer Service Cashier
Jack in the Box
01.2024 - 07.2024
Customer Service Representative
Little Caesars Pizza
01.2019 - 11.2019
Phone Representative
Pizza Hut
02.2017 - 12.2017
Allison Online
Customer Service from Effective Customer Service
Similar Profiles
Amber SparksAmber Sparks
Restaurant General Manager at Jack in the Box (Missouri Jack LLC)Restaurant General Manager at Jack in the Box (Missouri Jack LLC)
Maria AyalaMaria Ayala
General Manager at Spring Valley Jack Llc ( Jack In The Box)General Manager at Spring Valley Jack Llc ( Jack In The Box)
Karen Garza-NuñezKaren Garza-Nuñez
Cashier at Jack in the BoxCashier at Jack in the Box
Ryan BechardRyan Bechard
Fast Food Worker at Jack in the BoxFast Food Worker at Jack in the Box
Charlize DayCharlize Day
Customer service Cashier + Customer service supervisor at Ritchies IGA supermarket Tower hillCustomer service Cashier + Customer service supervisor at Ritchies IGA supermarket Tower hill