Angel Diaz
Abilene,TX
Summary
Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills. Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Teacher
KinderCare Learning Centers
Abilene, TX
05.2021 - Current
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Planned and implemented integrated lessons to meet national standards.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Created and developed lesson plans to meet students' academic needs.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Developed and implemented classroom routines to address varying student needs.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Fostered student curiosity and interest through creative hands-on activities.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies
- Supported student physical, mental, and social development using classroom games and activities
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
Customer Advocate Specialist
Blue Cross And Blue Shield
Abilene, TX
03.2018 - 03.2020
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Contacted outside providers on behalf of customers to help solve problems.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
Education
Associate of Applied Science - Child Development
Cisco Junior College
Cisco, TX05.2024
High School Diploma -
Piketon High School
Piketon, OH05.1998
Skills
- Group and Individual Instruction
- Student-Centered Learning
- Staff Training
- Staff Supervision
- Emergent Curriculum
- Reading Comprehension
- Family Involvement
- Classroom Observation
- Teacher Support
- Classroom Management Techniques
- Parent and Student Communication
- Individualized Lesson Plans
- Group Learning Mechanics
- Behavioral Skills Development
- Early Childhood Education
- Child Development
Accomplishments
Member of Phi Theta Kappa,National Association for the Education of Young Children, Honors Society.
Certification
Certified in CPR and First Aid
Timeline
Teacher
KinderCare Learning Centers
05.2021 - Current
Customer Advocate Specialist
Blue Cross And Blue Shield
03.2018 - 03.2020
Associate of Applied Science - Child Development
Cisco Junior College
High School Diploma -
Piketon High School