Angel Diaz
Cleveland,OH
Summary
Dynamic and customer-focused Passenger Service Assistant with extensive experience in airport operations, demonstrating exceptional communication skills and a steadfast commitment to passenger safety and service excellence. Bilingual in English and Spanish, recognized for leadership capabilities and a consistent track record of delivering outstanding customer-first performance. Renowned for fostering strong team collaboration and adapting seamlessly to evolving situations, ensuring a positive travel experience for all passengers. Proven ability to thrive in fast-paced environments while maintaining high standards of service quality.
Overview
6
6
years of professional experience
Work History
Cleaning Crew Supervisor
One Stop
Cleveland, OH
04.2020 - Current
- Managed daily cleaning activities to ensure adherence to safety and quality standards.
- Guided staff in mastering effective cleaning techniques and proper equipment usage to ensure high standards of cleanliness.
- Created and executed efficient cleaning schedules aimed at improving overall operational performance.
- Monitored facility conditions through regular inspections, maintaining cleanliness and swiftly tackling maintenance challenges.
Lead/ Passenger Service Assistant
Prospect Airport Service
Cleveland, OH
07.2023 - 12.2025
- Served as Acting Lead, supporting daily operations and assisting team members to maintain service standards and on-time performance.
- Communicated clearly with passengers and team members to ensure smooth and efficient airport operations.
- Delivered high-quality customer service by assisting passengers with questions, directions, and service concerns in a fast-paced airport environment.
- Assisted passengers with check-in procedures, ensuring smooth travel experiences.
Education
High School Diploma -
John Marshall High School
Cleveland, OH06.2024
Skills
- Ticketing system
- Passenger service proficiency
- Understanding of airport protocols
- Strong relationship-building skills
- Safety, Professionalism & Reliability
- Training and Mentoring
- Proficient in English and Spanish communication
- Quality assurance in service
Accomplishments
- Employee of the Month (2x) – Recognized for strong customer service, reliability, and teamwork.
- Passenger First Priority (P1P) Nominee – Caught demonstrating safe practices and placing passengers first.
Timeline
Lead/ Passenger Service Assistant
Prospect Airport Service
07.2023 - 12.2025
Cleaning Crew Supervisor
One Stop
04.2020 - Current
High School Diploma -
John Marshall High School