angel dodge
Lexington,KY
Summary
Proven to enhance operational efficiency and customer satisfaction, my tenure at FedEx Ground showcased my adeptness in warehouse safety and exceptional service delivery. Leveraging strong multitasking abilities and a warm, engaging approach, I've driven significant improvements in package handling and guest experiences across roles. My commitment to excellence is further evidenced by mentoring new staff and spearheading community outreach initiatives, underscoring my ability to uplift and inspire.
Overview
14
14
years of professional experience
Work History
Package Handler
FedEx Ground
Lexington, KY
04.2020 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Server
Waffle House Restaurant
Georgetown, KY
03.2017 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
PBX Operator
Baptist Health Hospital
Lexington, KY
06.2017 - 12.2019
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Trained and mentored new PBX operations employees.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Youth Service Worker
Partners for Youth
Lexington, KY
04.2010 - 06.2012
- Advised parents or guardians on available resources and services to support their child''s growth and development outside of the organization.
- Advocated for policy changes that positively impacted the lives of young people within our community by attending public meetings or engaging with key stakeholders directly.
- Assisted in the planning and execution of community outreach events to promote youth services within the local area.
- Increased program participation rates by actively promoting available services to eligible youths through various channels.
Education
Cosmetology - Cosmetology
Employment Solutions - College For Technical Education
Lexington, KY05.2020
Skills
- Heavy Lifting
- Warehouse Safety
- Package unloading
- Packaging
- Operating switchboards
- Call Routing
- Interdepartmental Coordination
- Switchboard Operation
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
- Sales expertise
- Warm and Friendly
- Adaptable and Flexible
- Multitasking Abilities
- High Energy and Stamina
- Attention to Detail
- Relationship Building
- Effective Organization
- Community Service
- Community Outreach
- Youth Activity Planning
- Community Resources
Timeline
Package Handler
FedEx Ground
04.2020 - Current
PBX Operator
Baptist Health Hospital
06.2017 - 12.2019
Server
Waffle House Restaurant
03.2017 - 08.2021
Youth Service Worker
Partners for Youth
04.2010 - 06.2012
Cosmetology - Cosmetology
Employment Solutions - College For Technical Education