Angel Duenas
Huntsville
Summary
Proactive and customer-focused, I leveraged strong service skills at Cinemark and Charlie Fosters to enhance guest experiences and boost concession sales. Skilled in cash handling and maintaining facility cleanliness, I excel in fast-paced environments, consistently achieving high customer satisfaction. My ability to train new staff and manage inventory efficiently underscores my commitment to operational excellence and team success.
Personable and customer-focused individual with passion for creating enjoyable movie-going experiences. Knowledgeable about maintaining clean and organized environments, while adept in operating point-of-sale systems and providing exceptional customer service. Committed to enhancing guest satisfaction and ensuring smooth theater operations.
Offering strong interpersonal skills and dedication to providing excellent customer service in fast-paced setting. Brings ability to learn quickly and adapt to new tasks, including operating ticketing systems and concession stands. Ready to use and develop communication and problem-solving skills in role.
Overview
3
3
years of professional experience
Work History
Movie Theater Employee
Cinemark
10.2024 - 12.2024
- Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Assisted in maintaining a clean and safe theater environment, promoting positive guest interactions.
- Checked IDs for age-restricted shows in compliance with regulations.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Managed ticket booth operations, ensuring accurate transactions and prompt customer service.
- Worked with other staff members for smooth theater operations.
- Maintained up-to-date knowledge of current films being shown at the theater as well as those coming soon in order to respond effectively to guest inquiries.
- Implemented crowd control measures during high-traffic periods, promoting safety within the theater premises.
- Collaborated with team members to ensure smooth operations during peak movie seasons and special events.
- Coordinated with team members to cover various roles as needed during busy periods or staff shortages, maintaining a consistently high level of service throughout the theater''s operational hours.
- Provided exceptional customer service to promote positive movie-going experience.
- Contributed to increased concession sales by offering personalized recommendations based on customer preferences.
- Contributed positively to a welcoming atmosphere within the theater by greeting guests upon arrival and thanking them upon departure.
Barista
Charlie Fosters
04.2022 - 11.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Education
No Degree -
Grissom Highschool
1001 Haysland Rd Huntsville, AL 35802 United State05-2026
Skills
- Strong Customer Service Skills
- Reliable Work Standards
- Cash Handling Expertise
- Facility Cleanliness
- Excellent customer service
Languages
Spanish
Native or Bilingual
Timeline
Movie Theater Employee
Cinemark
10.2024 - 12.2024
Barista
Charlie Fosters
04.2022 - 11.2023
No Degree -
Grissom Highschool
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