Angel Dunford
Meridianville,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
9-1-1 CALL-TAKER
MADISON COUNTY COMMUNICATIONS CENTER
Madison, AL
02.2023 - Current
- Familiarity with the latest dispatch technologies such as Computer Aided Dispatch (CAD) systems, GPS, and other essential dispatch software.
- Prepared Live Links were sent to callers to offer livestream or implement a way for callers to text to 9-1-1 if they could not call directly.
- Implemented PRO-QA through caller questioning to provide dispatchers and police with more information on the emergency they were responding to.
- Maintain high compliance on High Acuity calls.
- Patience and understanding with hostile and non-cooperative callers.
- Ability to work in a high stress environment.
- Gathered important information from callers and relay details to law enforcement, improving response time.
- Collaborated with law enforcement, fire departments, and medical personnel to coordinate emergency responses.
- Proficiency in managing multiple phone lines, dispatching appropriate emergency services, and recording vital information simultaneously.
- Assisted in training new call takers on procedures and protocols.
- Maintained confidentiality and adhered to legal regulations during calls.
- Attended workshops and seminars related to job duties when required.
ADMINISTRATIVE SECRETARY
SOUTH TEXAS FAMILY RESIDENTIAL CENTER
Dilley, Texas
05.2020 - 02.2023
- Manage digital/physical files, data entry, and update records.
- Managed calendars and arranged meetings.
- Took meeting minutes and digitally scanned them into the computer for file keeping purposes.
- Proficient in managing office supplies and inventory with accuracy.
- Detail oriented with excellent time management skills.
- Communicate effectively with team members to ensure they have what they need.
PRO SHOP CLERK
CITY OF DEVINE
Devine, Texas
08.2017 - 05.2020
- Oversaw office inventory by restocking supplies and submitting purchase orders for new inventory and golf products.
- Assisted with payment processing and investigating variances in cash amounts.
- Used well-developed skill set, which included public relations to improve relationships with others.
- Processed membership payments and daily golf fees worth over one hundred dollars daily, verifying cards and giving change for cash payments.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Trained office professionals on administrative procedures to keep file handling consistent and accurate.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
WAITRESS
TINK-A-TAKO
Devine, Texas
08.2015 - 08.2016
- Provided excellent customer service to enhance dining experience.
- Took accurate food and drink orders from customers.
- Maintained cleanliness of dining area and utensils.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Assisted in training new waitstaff on procedures and standards.
- Resolved customer complaints swiftly to ensure satisfaction.
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Processed payments accurately using cash registers or POS systems.
Education
High School Diploma -
Devine High School
Devine, TX06.2017
Some College (No Degree) - Criminal Justice
Palo Alto College
San Antonio, TXSkills
- Quick decision-making
- Data entry accuracy
- Time management
- Cross-departmental teamwork
- Multitasking efficiency
- Attention to detail
Certification
EPD-Q (Emergency Police Dispatch) Certificate-International Academies of Emergency Dispatch, Issued 2025
Timeline
9-1-1 CALL-TAKER
MADISON COUNTY COMMUNICATIONS CENTER
02.2023 - Current
ADMINISTRATIVE SECRETARY
SOUTH TEXAS FAMILY RESIDENTIAL CENTER
05.2020 - 02.2023
PRO SHOP CLERK
CITY OF DEVINE
08.2017 - 05.2020
WAITRESS
TINK-A-TAKO
08.2015 - 08.2016
High School Diploma -
Devine High School
Some College (No Degree) - Criminal Justice
Palo Alto College