Angel Duran
Fontana,CA
Summary
Dynamic professional with a proven track record in customer service excellence and efficient work ethic, demonstrated during my tenure at Mission Linen and Uniform Service. Skilled in problem-solving and adaptability, I enhanced customer satisfaction and loyalty through meticulous service and effective communication. My approach consistently leads to increased repeat business and referrals, showcasing my ability to exceed employer expectations.
Overview
2025
2025
years of professional experience
Work History
Valet
Mercedes-Benz
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
Route Sales Representative
Mission Linen and Uniform Service
08.2022 - Current
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Collaborated with customers to identify needs and provided catered solutions
- Displayed products properly at customer sites and according to company specifications and policies.
- Immediately addressed problems with customers to promote speedy resolution.
- Provided excellent customer service, leading to high levels of customer retention and loyalty.
- Trained new Route Sales Representatives, sharing best practices for success in the role.
- Implemented effective time management techniques to maximize daily productivity and efficiency on routes.
- Maintained accurate inventory records, ensuring sufficient product availability for customers.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Improved customer satisfaction by promptly addressing concerns and providing solutions to issues.
- Established strong relationships with clients, resulting in increased repeat business and referrals.
- Effectively communicated product information with clients, demonstrating expertise in both features and benefits of offered items.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Represented wide range of products and brands.
- Optimized delivery schedules to minimize travel time while maintaining a high level of customer service.
- Coordinated with warehouse staff to ensure timely loading and unloading of products, preventing delays in scheduled deliveries.
- Maintained detailed records of inventory and sales to ensure accuracy in order processing.
- Resolved customer complaints swiftly, maintaining high levels of customer satisfaction and loyalty.
- Enhanced safety on road by adhering strictly to traffic regulations and company driving policies.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Education
Carter High School
Rialto, CASkills
- Customer service and support
- Efficient work ethic
- Patience and composure
- Reliability and punctuality
- Team player mentality
- Multitasking proficiency
- Memory retention
- Manual and automatic driving
- Guest flow management
- Customer service excellence
- Customer Service
- Documentation
- Problem-solving abilities
- Reliability
- Team building
- Conflict Resolution
- Quality Control
- Record-keeping
- Adaptability
Timeline
Route Sales Representative
Mission Linen and Uniform Service
08.2022 - Current
Valet
Mercedes-Benz
Carter High School