ANGEL DURAN
Cheyenne,WY
Summary
Multi-unit operations manager skilled in driving operational efficiency across locations while fostering collaboration among teams. Focused on maintaining high standards of customer service and quickly resolving conflicts to enhance the customer experience.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Area Manager
Woodward Management Group
08.2021 - Current
- Coordinated with store managers to develop plans for improving operational efficiency.
- Managed daily operations across multiple locations for effective resource allocation.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Managed employee onboarding and orientation processes for new hires.
- Handled employee inquiries regarding policies and procedures effectively.
Store Manager
Inta Juice
07.2019 - 08.2021
- Managed daily store operations and ensured efficient workflow.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
Assistant Store Manager
Inta Juice
06.2017 - 07.2019
- Assisted in daily operations and management of store activities.
- Coordinated staff schedules to align with store needs and peak hours.
- Trained and supervised team members on customer service protocols.
- Maintained cleanliness and organization of store environment for customers.
Sandwich Artist
Subway
05.2015 - 07.2019
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Operated cash register, processing customer transactions accurately and efficiently.
- Maintained cleanliness of workstations and dining areas throughout shifts.
Education
High School Diploma -
East High School
Cheyenne, WY06-2016
Skills
- Operational efficiency
- Multi-Unit Operations
- Hiring
- Onboarding process
- Scheduling
- Inventory Management
- Food Safety
- Customer Service
Certification
- ServSafe Food Protection Manager Certification
- ServSafe Proctor Certification (Authorized to administer exams)
Timeline
Area Manager
Woodward Management Group
08.2021 - Current
Store Manager
Inta Juice
07.2019 - 08.2021
Assistant Store Manager
Inta Juice
06.2017 - 07.2019
Sandwich Artist
Subway
05.2015 - 07.2019
High School Diploma -
East High School