Angel Edwards
Palm Coast,United States
Summary
Customer-savvy shift Leader accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Multi-tasking Shift Leader well-known for successfully executing new initiatives. Dedicated to creating a workplace culture consistent with organization's mission and values.
Overview
5
5
years of professional experience
Work History
Hostess
Tortugas Restaurant
Flagler Beach , FL
2022.03 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
Shift Leader
Dunkin' Donuts
Augusta ME , Maine
2018.04 - 2021.12
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Crew Member
Subway
Augusta ME , ME
2016.10 - 2017.04
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter
Education
No Degree -
Cony High School
Augusta, MESkills
- High-Volume Dining
- Guest Greeting and Seating
- Seating Assignment Preparation
- Wait List Management
- Warm and Welcoming
- Table Bussing
- Guest Flow
- Role Modeling
- Team Leadership
- Policy and Procedure Enforcement
- Training Assistance
Timeline
Hostess
Tortugas Restaurant
2022.03 - Current
Shift Leader
Dunkin' Donuts
2018.04 - 2021.12
Crew Member
Subway
2016.10 - 2017.04
No Degree -
Cony High School
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