Angel Edwards
Memphis,TN
Summary
Proven leader in customer service and sales, I elevated customer satisfaction and boosted sales revenue significantly at Rainbow Clothing Store. Skilled in problem-solving and teamwork, I excel in high-stress environments, ensuring both team efficiency and impeccable customer experiences. My outgoing personality and time management prowess contribute to sustained business growth and client loyalty.
Overview
6
6
years of professional experience
Work History
Sales Associate
TJX Companies
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Assistant Manager of Sales
Rainbow Clothing Store
08.2021 - 03.2024
- Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
- Boosted sales revenue by identifying potential clients and presenting tailored solutions to their needs.
- Established strong relationships with key clients, securing repeat business and fostering long-term partnerships.
- Conducted regular performance reviews with team members, identifying areas for improvement and guiding them towards professional development opportunities.
- Managed a team of sales representatives, providing training and guidance for successful sales strategies.
- Monitored inventory levels closely, coordinating with procurement department to prevent product shortages during peak demand periods.
- Maintained professional and impeccable environment for employees and customers.
- Trained new associates in successful sales and performance strategies.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Strengthened performance by applying excellent program and project leadership skills.
- Completed store opening and closing procedures by counting drawers and managing security.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Cashier
Zaxby's Restaurant
04.2020 - 07.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cashier
Taco Bell
01.2019 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
Education
No Degree - Nursing Education
University of Memphis
Memphis, TNSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Outgoing personality
Timeline
Sales Associate
TJX Companies
05.2024 - Current
Assistant Manager of Sales
Rainbow Clothing Store
08.2021 - 03.2024
Cashier
Zaxby's Restaurant
04.2020 - 07.2021
Cashier
Taco Bell
01.2019 - 03.2021
No Degree - Nursing Education
University of Memphis