Angel Elizondo
Mission
Summary
Customer-focused professional with strong communication skills and hands-on experience handling high-volume interactions, resolving issues efficiently, and working within performance-driven environments. Comfortable with call scripts, CRM systems, multitasking across platforms, and maintaining quality standards under pressure. Seeking a call center role where reliability, accuracy, and consistency matter. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
3
3
years of professional experience
Work History
Customer Support / Client Services
- Handled high volumes of customer interactions via phone, chat, and in-person
- Resolved customer issues efficiently while maintaining a calm, professional tone
- Followed structured procedures and scripts to ensure accuracy and compliance
- Documented interactions clearly using internal systems
- Met performance expectations related to response time, quality, and customer satisfaction
Receptionist / Front Desk Coordinator
01.2018 - 12.2020
- Managed constant phone answering, scheduling, and call routing
- Maintained professional tone while multitasking
- Communicated with customers daily to answer questions and resolve concerns
- Managed multiple tasks simultaneously in a fast-paced environment
- Maintained professionalism during high-stress interactions
- Worked with internal tools and databases to track information
- Delivered technical assistance for hardware and software challenges
- Analyzed and resolved network connectivity issues
- Cataloged recurring issues to improve knowledge base efficiency
- Collaborated with team members to resolve complex IT issues
Education
High School Diploma -
Jimmy Carter Early College High School
La Joya, TX05.2025
Skills
- Inbound & Outbound Customer Support
- Call Handling & De-escalation
- CRM & Ticketing Systems (Zendesk, Salesforce, etc)
- Active Listening & Issue Resolution
- Multitasking Across Systems
- KPI / Metric Awareness
- Script Adherence & Compliance
- Time Management & Reliability
- Friendly, Positive Attitude
- Teamwork & Collaboration
- Customer Service
- Problem-Solving
- Problem-solving
- Customer service
- Teamwork and collaboration
Accomplishments
- Supervised a team of 16 staff members
- Resolved product issues through consumer testing
- Developed inventory tracking spreadsheets using Microsoft Excel
Languages
Spanish – Native or Bilingual
English – Native or Bilingual
Timeline
Receptionist / Front Desk Coordinator
01.2018 - 12.2020
Customer Support / Client Services
High School Diploma -
Jimmy Carter Early College High School
Training & Knowledge
- Call flow handling and customer service best practices
- Conflict resolution and de-escalation techniques
- Data accuracy and documentation standards
- Basic CRM familiarity (Zendesk, Salesforce, or similar systems)
Availability
Any time, any day, including holidays; No need for time off