Angel Escobar
Albuquerque,NM
Summary
Computer-savvy and willing to learn to handle diverse office needs. Excels under pressure and flexes easily with changing demands. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
7
7
years of professional experience
Work History
Process Assistant
Amazon
08.2023 - Current
- Reduced missorts by 70% from an average of 540 units per week in November 23 to 169 units in week 5 of 2024 by partnering with COSAR team to proactively merge containers, thereby driving container fullness and mitigating risk of missorts
- Eliminated the need for 3 ad-hoc's a week for IAH by identifying merging opportunities proactively, partnering with FLATs team to ensure that underutilized containers are merged 1 hour prior to dispatch
- Top performing shift on ar recirculation, averaging 1.1% from the start of 2024 to Feb end by staffing AAs in critical zones and making moves based on volume distribution
- Coached 1 new Area Managers and 3 Process Assistants as a process assistant, assisting them in developing fundamental knowledge of the process in FLATs
- Ship Clerk, FLATs & SSD trained.
Learning Ambassador
Amazon
12.2021 - 08.2023
Sales Manager
AutoZone
05.2019 - 12.2021
- Lead and manage other 15 employees
- Motivated a team to achieve quarterly targets constantly and hit 11 quotas of sales reaching over 20% by identifying coaching for team members to understanding and pitching products based on customer needs
- Delegated tasks during peak periods, meeting on insuring customer satisfaction for 30 customers at a time and achieving 120% to the daily sales target
- Created and managed weekly schedules for a team of 15 and make sure the store was up staff in order to meet the business needs and give customer satisfaction
- Increase sales by 25.7% in 60 days in commercial side of the store in order to reach an increase the sales I would call local shops to set up prices and create a time frame of 15 min or less to deliver the parts and maintain the customer satisfaction.
Customer Service Supervisor
BMC Construction Materials
01.2017 - 05.2019
- Responsible for dealing with the public
- Scheduling and managing delivery’s, deliveries
- Order and organize materials
- Manage and oversee customer complaints
- Operate equipment
- Prompted in the first 90 days.
Education
High School Diploma -
Highland High School
05.2016
Central New Mexico Community College
Skills
- Delegating tasks efficiently
- Training newly hired employees
- Flexible
- Analytical Thinking
- Organized
- Strong communication
- Determined
- Responsible
Timeline
Process Assistant
Amazon
08.2023 - Current
Learning Ambassador
Amazon
12.2021 - 08.2023
Sales Manager
AutoZone
05.2019 - 12.2021
Customer Service Supervisor
BMC Construction Materials
01.2017 - 05.2019
High School Diploma -
Highland High School
Central New Mexico Community College