Summary
Overview
Work History
Education
Skills
Timeline
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ANGEL ESPEJO

Indian Trail,NC

Summary

Seasoned Shift Lead with a strong background in food safety and problem-solving. Successfully managed team performance and consistently enhanced customer satisfaction. Demonstrated proficiency in cash handling and maintained a positive attitude at all jobs, fostering team growth and streamlining operations. Excelled in fast-paced environments, driving significant improvements in efficiency and service quality.

Overview

3
3
years of professional experience

Work History

Barista

Target Starbucks
09.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
  • Taken the role of play caller on shifts worked

Shift Lead

Dunkin'
05.2023 - Current
  • Trained new hires on the proper use of equipment, job duties, and safety regulations
  • Managed store closing and opening procedures to ensure safety and security
  • Assisted customers with inquiries, orders and complaints in a timely manner
  • Addressed customer complaints promptly with professionalism and courtesy
  • Held team members accountable during shift by effectively coaching to improve performance
  • Coordinated daily tasks and assigned duties to staff members in accordance with company policies
  • Monitored employee performance, providing feedback as needed for improvement
  • Created successful shift plans, adjusting team member line-up to achieve shift efficiency

Team Member

Chipotle Mexican Grill
05.2022 - 03.2023
  • Performed opening and closing duties, including store cleaning and restocking
  • Communicated effectively with customers, supervisors, and team members
  • Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems
  • Arrived on time for shifts and adhered to company dress code guidelines
  • Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers
  • Greeted customers and answered questions regarding products and promotions
  • Provided excellent customer service through solving problems and answering questions

Team Member

Taco Bell
06.2021 - 05.2022
  • Performed opening and closing duties, including store cleaning and restocking
  • Greeted customers and answered questions regarding products and promotions
  • Assisted new employees during training sessions
  • Built relationships with customers through providing accurate information on products or services offered
  • Trained new team members on company policies and procedures
  • Counted money in cash drawers and communicated correct amounts to supervisors for reports

Education

Associate In Science - Cybersecurity

Central Piedmont Community College

High school diploma -

Porter Ridge High School
06.2023

Skills

  • Serving
  • Cleaning
  • Cash Handling
  • Cashiering
  • Food Preparation
  • Kitchen Experience
  • Food Service
  • Cooking
  • Food Safety
  • Problem-solving abilities
  • Positive Attitude

Timeline

Barista

Target Starbucks
09.2024 - Current

Shift Lead

Dunkin'
05.2023 - Current

Team Member

Chipotle Mexican Grill
05.2022 - 03.2023

Team Member

Taco Bell
06.2021 - 05.2022

High school diploma -

Porter Ridge High School

Associate In Science - Cybersecurity

Central Piedmont Community College

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ANGEL ESPEJO