Angel Espinoza
Corona,CA
Summary
Seeking a stable position where I can utilize my educational background as well as my skills and experience, to bring success to a company.
Overview
6
6
years of professional experience
Work History
Crew Trainer
McDonald's
08.2022 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
Customer Service Representative
Discover Card
01.2022 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and de-escalated dissatisfied customers, offering patient assistance and support.
- Answered constant flow of customer calls with minimal wait times.
- Reviewed customers accounts providing up-to-date information about billing, credit status, and other personal information regarding customers accounts.
Cafe Member
Desert Diamond Casino
08.2021 - 01.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Senior Phlebotomist
CSL Plasma
10.2019 - 07.2021
- Responsible for the efficient and effective collection of plasma by preforming venipuncture, monitoring the pheresis process by following standard operating procedures.
- Labeled, initialed, and dated each transfer bottle and followed exact directions for handling and storing specimens for transport.
- Monitored patients for reactions and verified sample quality.
- Drew blood from veins by vacuum tube or butterfly venipuncture methods.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
Floor Supervisor
McDonald's
04.2017 - 10.2019
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Cash Handling and management, drawer and safe counts at beginning and end of each shift.
Education
CPT1 - Phlebotomy
AUMT Institute
Ontario, CA05.2023
High School Diploma -
Red Mountain High School
Mesa, AZ05.2017
Skills
- Certified Phlebotomy Technician
- 3 years experience of venipuncture
- Adaptability, leadership, teamwork
- Organized, proactive, sense of urgency
- Ability to multitask, dependable, caring, patient
- Self-motivated
- Safe Work Practices
Timeline
Crew Trainer
McDonald's
08.2022 - Current
Customer Service Representative
Discover Card
01.2022 - 08.2022
Cafe Member
Desert Diamond Casino
08.2021 - 01.2022
Senior Phlebotomist
CSL Plasma
10.2019 - 07.2021
Floor Supervisor
McDonald's
04.2017 - 10.2019
CPT1 - Phlebotomy
AUMT Institute
High School Diploma -
Red Mountain High School