Angel Feliz
Kissimmee,FL
Summary
Developed strong communication and problem-solving skills within customer-focused environment, looking to transition into new field. Demonstrated ability to quickly adapt to new technologies and provide effective support solutions. Dedicated to leveraging transferrable skills to contribute to team success and customer satisfaction in different industry.
Overview
3
3
years of professional experience
Work History
Support Services Representative Senior
Enterprise Mobility
07.2024 - Current
- Delivered high-quality customer support through phone, email, and chat, resolving inquiries and technical issues related to enterprise mobility solutions to over 80 callers a day
- Assisted clients with the setup, troubleshooting, and maintenance of mobile devices and software, ensuring seamless integration into business operations
- Provided timely and effective solutions to customer issues, maintaining a high level of customer satisfaction and fostering long-term relationships under 5 minute calls.
- Managed and tracked customer inquiries, ensuring all cases were documented accurately in CRM systems and followed up on until resolution
- Collaborated with cross-functional teams to escalate complex issues, ensuring quick resolution while meeting service level agreements
Administrative Representative
Enterprise Holdings
11.2022 - 07.2024
- Performed administrative and office duties by handling phone and email correspondence, ordering materials and bookkeeping.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Generated financial reports to garner forecasting, trending and narrative results analysis for management.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices
Marketing Intern
State Farm
06.2022 - 09.2022
- Assisted personnel with day-to-day marketing tasks and coordinating activities.
- Summarized data to present results and recommendations to management.
- Executed marketing communications to increase brand awareness and visibility and influence customer buying decisions.
- Leveraged marketing data to forecast marketing campaign success and sales trends.
- Summarized raw data and analyses and made recommendations based on findings.
Education
Bachelor of Science - Business Administration
University of Central Florida
Orlando, FL08.2022
Associate of Arts - Business Administration
Valencia College
Orlando, FL12.2019
Skills
- Recordkeeping and Bookkeeping
- PC Proficient
- Budget Forecasting
- Microsoft Office
- Database and Client Management Systems
- Document and File Management
- Sales Techniques
- Problem Solving
- Multitasking and Time Management
- Compiling Data
- Data Interpretation
- Salesforce CRM Software
- Market Research, Forecasting and Analysis
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Support Services Representative Senior
Enterprise Mobility
07.2024 - Current
Administrative Representative
Enterprise Holdings
11.2022 - 07.2024
Marketing Intern
State Farm
06.2022 - 09.2022
Associate of Arts - Business Administration
Valencia College
Bachelor of Science - Business Administration
University of Central Florida
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