ANGEL FERMIN
Springfield Gardens,NY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Armament
Army National Guard
11.2016 - Current
- Certified in Small Weapons & Artillery Repair. Responsible for making repairs to the different varieties of small arms such as rifles, carbines and handguns.
- Responsible for making modifications to the small arms to remove defects or customize them as per the user's needs.
- Diagnosed and repaired armament systems, ensuring optimal functionality and safety standards.
- Conducted routine inspections on weapons systems to maintain compliance with military specifications.
- Trained junior technicians on best practices for armament repair and maintenance procedures.
- Contributed to the successful completion of complex missions through diligent execution of assigned tasks related to weapons system operations.
Resource Support
JTF Asylum Seeker
05.2023 - 11.2025
- Conducted outreach efforts to connect vulnerable populations with essential services.
- Assisted in case management and client assessments to support service delivery.
- Facilitated communication between clients and social services for resource access.
- Upheld ethical standards of social work practice, ensuring that all actions were in the best interest of clients and their families.
- Aided clients in navigating complex systems such as housing assistance, healthcare, and employment services.
Correction Officer
Army National Gaurd
01.2025 - 10.2025
- Supervised inmate activities to maintain safety and security within facility.
- Managed incident reports, ensuring accurate documentation and compliance with procedures.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
Concierge
Northwell Health
05.2022 - 03.2023
- Provided exceptional customer service by addressing guest inquiries and resolving concerns promptly.
- Managed patient and visitor flow to ensure efficient access to services and amenities.
- Coordinated transportation arrangements, including shuttle services and ride-hailing options for guests.
- Collaborated with medical staff to streamline patient access to necessary treatments and information.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Administrative Assistant/Medical Scribe
Covid-19 Joint Task Force
03.2020 - 07.2021
- Managed over fifty million dollars’ worth of material performing administrative duties.
- Secured Premises and patrolled Covid-19 testing sites as well as inspecting buildings.
- Managed details of records, history, diagnoses, and prescriptions with over three hundred patients a day.
- Organized and maintained electronic filing systems for efficient document retrieval.
- Coordinated scheduling for task force meetings, ensuring optimal participation and resource allocation.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
High School Diploma -
Walter G. O’Connell Copiague High School
Copiague, NYBBA - Finance
Capella University
Minneapolis, MN01-2027
Skills
- Time management
- Attention to detail
- Teamwork and collaboration
- Problem-solving
- Flexible and adaptable
- Friendly, positive attitude
- Customer service
- Dependable and responsible
- Critical thinking
- Computer skills
- Calm under pressure
LANGUAGES
Native English Speaker
Conversational Spanish
Timeline
Correction Officer
Army National Gaurd
01.2025 - 10.2025
Resource Support
JTF Asylum Seeker
05.2023 - 11.2025
Concierge
Northwell Health
05.2022 - 03.2023
Administrative Assistant/Medical Scribe
Covid-19 Joint Task Force
03.2020 - 07.2021
Armament
Army National Guard
11.2016 - Current
High School Diploma -
Walter G. O’Connell Copiague High School
BBA - Finance
Capella University