ANGEL DOLL
Indianapolis,IN
Summary
Results-oriented administrative professional with strong communication, time management, and organizational skills. Proven ability to manage projects effectively while delivering high-quality service to clients. Committed to continuous improvement and professional development in a corporate environment.
Overview
6
6
years of professional experience
Work History
Business Development Associate
Bucher & Christian Consulting Inc (dba BCforward)
11.2024 - 03.2025
- Created and managed Statements of Work (SOWs) for Professional Technical Services Consultants on Solutions Delivery team for an Enterprise Account.
- Scheduled customer meetings and curated agendas to enhance productivity.
- Assisted with Consultant Care, ensuring streamlined communication and support.
- Monitored sales pipeline closely to track progress toward monthly quotas, adjusting tactics as needed for optimal results.
- Established SOPs and cross-functional RACI for improved team efficiency.
- Managed CRM system for optimal data integrity and user accessibility.
- Maintained contract library for efficient document organization and retrieval.
- Produced Gross Margin Reports to evaluate profitability and inform strategic actions.
- Cross-functional collaboration and organization
- Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts.
- Engaged with customers to build business relationships to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Client Services Consultant
RightSourcing, Inc.
01.2022 - 10.2024
- Managed all daily operational activities for multiple healthcare-based accounts.
- Resolved client concerns and implemented solutions to emerging problems.
- Tracked hours, managed billing, and coordinated invoicing efforts with director to boost revenue.
- Updated accounts, documents and reports with efficiency and accuracy.
- Ensured outstanding client service delivery and meet all established deliverables.
- Provided expert guidance to clients on industry best practices and trends, positioning them for success.
- Evaluated supplier performance and metrics and facilitated quarterly Town Hall Meetings.
- Presented comprehensive data analysis reports to clients, empowering them with actionable insights for business improvement.
- Responded to customer concerns with friendly, knowledgeable service, and resolved issues quickly to deliver prompt service.
- Identified opportunities for upselling and cross-selling, boosting overall revenue growth.
- Streamlined communication between clients and internal teams for improved project outcomes.
- Delivered exceptional customer service through active listening and prompt issue resolution, earning high client satisfaction ratings.
- Managed a diverse portfolio of clients, ensuring their needs were met with tailored solutions.
- Spearheaded process improvements within the Client Services team that enhanced efficiency while maintaining quality standards.
- Developed and deepened client relationships to increase loyalty and brand engagement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Cross-trained and provided backup support for organizational leadership.
VMS Manager
LCG Hospitality Staffing
11.2020 - 10.2021
- Coordinated and managed all VMS functions, Contingent Workforce interactions, and MSP Communications throughout 40+ branches nationwide for all VMS clients
- Recruited and trained a team of 3-4 employees for the department, delegating tasks effectively.
- Trained all new hires nationwide to ensure consistent onboarding processes.
Developed standard operating procedures for supporting all VMS clients. - Coordinated all VMS billing activities across branches, confirmed invoice reconciliation and effective distribution of payments in conjunction with unapplied cash when applicable.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks simultaneously within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Launched quality assurance practices for each phase of development
Corporate Project Specialist
LCG Hospitality Staffing
12.2018 - 11.2020
- Reviewed all I-9s for Contingent Workforce compliance and accuracy.
- Coordinated all Workers' Compensation claims and pursued quarterly cost-saving initiatives.
- Developed a paperless system for tracking and managing all accounts payable bills.
- Streamlined bill management processes to enhance efficiency.
- Established organized tracking methods to reduce paperwork and improve accessibility.
- Procured supplies and functional equipment for all branches nationwide and oversaw order management.
- Submitted FCRAs to facilitate compliance with regulatory requirements.
- Executed E-Verifys for new hires to verify employment eligibility.
- Performed corporate onboarding tasks to enhance new employee integration.
- Managed documentation processes to ensure timely completion of onboarding activities.
- Executed diverse projects for VP of Operations as required.
- Improved project efficiency by streamlining communication and collaboration among team members.
- Maintained detailed documentation of project progress, facilitating smooth handovers and seamless transitions between phases.
- Presented regular status updates to stakeholders, keeping them informed of progress toward established milestones.
- Coordinated cross-functional teams to achieve project objectives and meet deadlines.
- Managed project timelines to accommodate unexpected changes without compromising on deliverables.
- Streamlined document management processes, ensuring easy access to critical project information.
Travel Coordinator
LCG Hospitality Staffing
10.2018 - 12.2018
- Evaluate upcoming travel within company and arrange hotel and flight bookings adhering to established guidelines and restrictions
- Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
- Complied with company standards while preparing internal, informal and official documentation.
- Kept staff passports, visa information and other paperwork current and organized for easy access and use.
- Arranged hotel accommodations, cars or drivers and all related documentation.
- Monitored travel arrangements closely to proactively handle potential disruptions or changes in plans.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and anticipating client needs.
- Verified and finalized arrangements to deliver smooth and efficient travel for employees.
- Streamlined booking processes for improved time management and cost savings.
- Analyzed possibilities for enhancing cost efficiency.
Education
Purdue University
West Lafayette, INSkills
- Account and Project Management
- Communication
- Customer Relationships
- Compliance Regulations
- Worker’s Compensation
- Accounts Receivable
- Invoice Reconciliation
- Organization and time-management
- Multi-Tasking and Prioritization
- Administrative Operations
- VMS/MSP Processes
- Cross-functional coordination
Timeline
Business Development Associate
Bucher & Christian Consulting Inc (dba BCforward)
11.2024 - 03.2025
Client Services Consultant
RightSourcing, Inc.
01.2022 - 10.2024
VMS Manager
LCG Hospitality Staffing
11.2020 - 10.2021
Corporate Project Specialist
LCG Hospitality Staffing
12.2018 - 11.2020
Travel Coordinator
LCG Hospitality Staffing
10.2018 - 12.2018
Purdue University
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