Angel Flores
Houston,TX
Overview
6
6
years of professional experience
Work History
Clerk
USPS
11.2020 - 02.2024
- Examined hundreds of incoming parcels daily to determine their appropriate routing while working on parcel examination
- Managed the ticketing of returns daily with precision and efficiency, ensuring timely processing of parcels
- Collected all outgoing mail and organized it for dispatch, categorizing mail items into metered and non-metered categories, distinguishing between machinable, non-machinable, and hazmat materials, resulting in a 100% dispatch rate
- Addressed at least 20 customer inquiries and concerns daily, providing prompt and courteous assistance, resulting in a customer satisfaction rate of 95%
- Demonstrated a commitment to delivering exceptional service by resolving issues effectively, resulting in a 90% resolution rate
- Handled customer inquiries over the phone and in person with professionalism and attention to detail
- Actively contributed to the overall organization of the office environment by assisting with administrative tasks, coordinating with colleagues, and maintaining a clean and orderly workspace, resulting in an increase in office efficiency
Customer Service
HEB
01.2018 - 10.2020
- Processed hundreds of transactions accurately and efficiently using cash registers and electronic systems
- Demonstrated a positive attitude and willingness to assist customers and team members
- Participated in training programs to enhance product knowledge and customer service skills
- Provided feedback to management on customer preferences and suggestions for improvement
- Adhered to company policies and procedures, including safety and security protocols
Education
BS in Health Information Management - Health Information Management
Western Governors University
01.2027
Skills
- MS Office Proficiency
- MacOS Proficiency
- Communication
- Google Suite Proficiency
- Windows Proficiency
Timeline
Clerk
USPS
11.2020 - 02.2024
Customer Service
HEB
01.2018 - 10.2020
BS in Health Information Management - Health Information Management
Western Governors University