Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angel Flores

Alamo,TX

Summary

Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering several-year background generating new business by selling various insurance plans. Knowledgeable insurance representative promoting several years' expertise successfully working for organizations. Courteous and cordial with a desire to take on challenges at a new company. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Insurance Sales Agent

Buenrostro Financial
Alamo, TX
01.2022 - Current
  • Provided advice on financial planning and insurance policies.
  • Provided guidance about different types of insurance products available.
  • Performed administrative tasks such as updating databases, filing paperwork.
  • Advised clients on coverage amounts needed based on individual circumstances.
  • Generated leads through cold calling, networking, referrals, and other marketing initiatives.
  • Developed and implemented successful sales strategies to increase customer base.
  • Attended industry conferences and seminars to stay up-to-date on changes in regulations and trends in the insurance sector.
  • Maintained accurate records of client information in CRM software system.

Solution Specialist

Verizon
Mcallen, TX
12.2021 - Current
  • Analyzed relevant industry trends for customer-specific technology solutions.
  • Executed product demonstrations, presentations, workshops, and proof of concept projects for prospects and customers.
  • Provided post-sales technical assistance such as installation guidance, configuration advice to customers.
  • Analyzed customer data to develop insights into customer preferences, usage patterns and buying behavior.
  • Evaluated competitor offerings regularly to stay ahead of the competition.
  • Coached new employees on best practices for closing deals quickly and efficiently.
  • Identified opportunities for cross-selling additional products and services.
  • Developed relationships with customers by providing excellent customer service.
  • Resolved customer complaints promptly and effectively.

Team Leader Manager

HEB Grocery Store
Alamo, TX
03.2016 - 11.2021
  • Recruited, trained, and supervised new staff members.
  • Monitored customer service standards across the organization.
  • Implemented new processes and procedures as needed.
  • Maintained records of employee performance reviews.
  • Provided guidance, coaching, and feedback to team members.
  • Ensured compliance with company policies and regulations.
  • Resolved conflicts between team members quickly and effectively.
  • Created and maintained a positive work environment for employees.
  • Collaborated with other departments to ensure smooth operations.
  • Promoted a culture of collaboration within the team.

Education

Associate of Science - Interdisciplinary Studies

South Texas College
Mcallen, TX
05-2018

Skills

  • Account Retention
  • Customer Needs Assessment
  • Sales Quota Achievement
  • Customer Service
  • Lead prospecting
  • Rapport Building
  • Performance Management
  • Sales management
  • Cross-Functional Teamwork

Languages

Spanish
Native/ Bilingual

Timeline

Insurance Sales Agent

Buenrostro Financial
01.2022 - Current

Solution Specialist

Verizon
12.2021 - Current

Team Leader Manager

HEB Grocery Store
03.2016 - 11.2021

Associate of Science - Interdisciplinary Studies

South Texas College
Angel Flores