Angel Flowers
Summary
Driven by a commitment to excellence and a diverse skill set in vehicle emissions and safety management, I significantly enhanced team productivity and compliance at Texas Credit Auto Sales Inc. My expertise in automotive diagnostics and ability to foster client trust through meticulous emissions testing and regulatory adherence have been pivotal in driving operational success and environmental stewardship. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
OBD Emissions
Texas Credit Auto Sales Inc
01.2010 - Current
- Enhanced team productivity by providing training and mentorship to new Emissions Technicians entering the field.
- Ensured compliance with environmental regulations through accurate record-keeping and documentation of test results.
- Collaborated with repair technicians to diagnose issues contributing to high emission levels in vehicles.
- Anticipated potential problems during testing process, implementing preventive measures that improved overall efficiency.
- Performed emissions tests using appropriate equipment and adhered to prescribed rules, standards and procedures.
- Safeguarded the health of local communities by diligently enforcing state-mandated emissions requirements for all tested vehicles.
- Evaluated vehicles for damage, assessed functionality and determined roadworthiness.
- Reviewed vehicle repairs to check work for quality and assess whether services performed were within acceptable quality and safety guidelines.
- Analyzed effects and legality of vehicle modifications, fuel system changes and emissions adjustments.
- Took photos of all damaged areas to include with repair reports.
- Conducted in-depth inspections of vehicles to identify damage, missing parts, and mechanical issues.
- Test drove vehicles following repair work to check for any remaining issues.
- Provided excellent customer service by explaining testing procedures and answering questions regarding emissions regulations.
- Improved air quality by performing regular emissions tests and maintenance on vehicles.
- Maintained equipment integrity by performing routine calibration, cleaning, and maintenance tasks.
- Developed effective communication skills when working with diverse clientele on complex technical information related to vehicle emissions systems.
- Established trust among clients by consistently delivering accurate test results that ensured their vehicles met or exceeded state emission requirements.
- Assisted clients in understanding the importance of regular emissions testing for both regulatory compliance and environmental stewardship.
- Reduced harmful emissions by conducting thorough inspections and identifying necessary repairs.
- Supported company growth goals through diligent work ethic, attention to detail, and commitment to excellence in service provision.
- Demonstrated expertise in using advanced diagnostic tools required for comprehensive emissions testing procedures across various vehicle types.
Manager
Texas Credit Auto Sales Inc
01.2010 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved marketing to attract new customers and promote business.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
Education
GED -
GED
Houston, TX11.2008
Skills
- Vehicle Inspection Procedures
- Automotive diagnostics
- Safety Protocols Adherence
- Hazardous Materials Handling
- Regulatory Compliance Knowledge
- Equipment Calibration
- Emission Control Systems
- Emissions Testing Expertise
- Permitting and Reporting
- Vehicle Inspection
- Vehicle damage review
- OBD scanner expertise
- Safety Management
Languages
e
Native or Bilingual
Timeline
OBD Emissions
Texas Credit Auto Sales Inc
01.2010 - Current
Manager
Texas Credit Auto Sales Inc
01.2010 - Current
GED -
GED
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