Angel Ford
Rock Hill,SC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
QA Specialist
DOC Maintenance
Rock Hill, SC
09.2020 - 11.2023
- Develop and specify standard standard methods and procedures to determine product quality and release readiness.
- Monitor program proformance to ensure efficient and problem free operations.
- Install and configure recreations of software productivity to allow testing of software proformance.
- Provide technical support during software installation and configurations.
- Perform initial debugging procedures by reviewing configuration files, codes and logs to determine break down source.
- Provide feedback and recommendations to develop software usability and functionality.
Quality Control Lead Inspector
Northern Tool & Equipment Distribution
Fort Mill, SC
07.2017 - 08.2020
- Responsible for monitoring and maintaining quality and compliance targets.
- Monitoring and auditing product to ensure high standards of quality.
- Ensuring that all QA/QC test are carried out on time and in full, using calipers and other measuring instruments when needed.
- Provide weekly and monthly reports to managers on product proformance.
- Identify training needs and recommendation to improve customer experience.
- Making sure all QA records, data and information are available to managers.
- Scheduling the repair of any QA related equipment that is malfunctioning.
- Ensuring all activities in the quality plan are carried out in full.
Mortgage Loan Coordinator
Home Point Financial
Charlotte, NC
01.2014 - 07.2017
- Evaluate Loan Applicants
- Assisting applicants with choosing the most suitable mortgage options.
- Reviewing applicants financial information including salary, assets, debts and expenses.
- Determine Credit score
- Authenticating the accuracy of data.
- Securing compliance with banking regulations.
- Yielding a detailed loan package to underwriting department for review.
Collections Agent
Williams & Fudge Inc.
Rock Hill, SC
02.2010 - 05.2014
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
Education
Associate of Applied Science - Business
York Technical College
Rock Hill, SC12.2000
Skills
- Attention to Detail
- Cross-browser Testing
- Defect Tracking Mastery
- Software Development Understanding
- Debugging Techniques
- Problem Solving Abilities
- Team Collaboration
- Performance Monitoring
- Issue Resolution
- Regulatory Compliance
- Documentation and Reporting
- System Debugging
- Test Planning
- Data Analysis
- Heavy Machinery Operation
- File Management
Timeline
QA Specialist
DOC Maintenance
09.2020 - 11.2023
Quality Control Lead Inspector
Northern Tool & Equipment Distribution
07.2017 - 08.2020
Mortgage Loan Coordinator
Home Point Financial
01.2014 - 07.2017
Collections Agent
Williams & Fudge Inc.
02.2010 - 05.2014
Associate of Applied Science - Business
York Technical College