Angel Francis
Taylor,PA
Summary
Developed strong service skills, adaptability, and social skills in a fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into a new field where these transferable skills can be effectively utilized.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
Moosic, PA
05.2025 - 08.2025
- Provided exceptional customer service by engaging with customers and addressing their needs.
- Prepared a variety of coffee beverages following standardized recipes and techniques.
- Operated espresso machines and brewing equipment to ensure quality beverage preparation.
- Maintained cleanliness of work areas, equipment, and utensils to meet health standards.
- Assisted in inventory management by monitoring stock levels and restocking supplies as needed.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Dishwasher
Glen Oak Country Club
Clarks Summit, PA
07.2024 - 01.2025
- Operated commercial dishwashing equipment to maintain cleanliness and efficiency in kitchen operations.
- Maintained a clean and organized dishwashing area to promote safety and hygiene standards.
- Delivered cleaned items promptly to various kitchen stations.
- Assisted team members by delivering cleaned items promptly to various kitchen stations as needed.
Waitress
Tony's Snack Bar
Scranton, PA
07.2023 - 05.2024
- Processed orders efficiently using point-of-sale systems to ensure accuracy and speed.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Assisted in training new employees on menu items and service protocols.
- Upsold daily specials, contributing to increased sales and customer satisfaction.
- Adapted quickly to high-pressure situations during peak hours, maintaining professionalism.
Education
Bachelor of Arts - History And Museum Studies
Susquehanna University
Selinsgrove, PA05-2029
Skills
- Public Speaking
- Self-management
- Communication
- Leadership
ENVIRONMENTAL
- Computer literacy
- Proficient writing
- Excel Spreadsheets
RESEARCH / TECHNICAL
Timeline
Barista
Starbucks
05.2025 - 08.2025
Dishwasher
Glen Oak Country Club
07.2024 - 01.2025
Waitress
Tony's Snack Bar
07.2023 - 05.2024
Bachelor of Arts - History And Museum Studies
Susquehanna University