Angel Franco
Loveland
Summary
Dedicated Human Resource manager bringing years of expertise in benefit administration, recruitment, and staff development. Dedicated Director of Human Resources competent in developing widely accepted recruitment and retention strategies. Knowledgeable in new hire training and on-boarding methods. Offering successful career history comprising more than 30 years.
Overview
32
32
years of professional experience
Work History
Director of Human Resources
Access Counseling Services
10.2018 - Current
- My position is to lead and perform all Human Resource functions including but not limited to recruitment, onboarding, processing payroll, performance management, benefits and leave administration, and enforce company policies and practices
- Drive recruitment efforts that support the long-term talent needs of the Agency
- We currently have a staff of 115+ with employees, contractors and interns.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
Owner Operator
Francorp, LLC and Tasty Subs, LLC DBA Jimmy John’s Gourmet Sandwiches
10.2009 - Current
- Perform onboarding, process payroll, accounts payable and maintain employee files.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Insurance Agent
Nationwide Insurance
01.2006 - 10.2009
- Helped clients with establishing personal lines of new home and auto policies.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
General Sales Manager
Beechmont Chevrolet/Isuzu
09.1997 - 01.2006
- I started with the dealership as the Finance Manager and worked my way through the ranks to General Sales Manager.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Sales/Finance
Schott Buick
03.1992 - 09.1997
- I started out at 18 in Sales at the Dealership
- I was later promoted to Finance Manager.
Skills
- Employee Relations
- Recruitment Strategies
- Regulatory Compliance
- Performance Management
- Training Programs
- Records Maintenance
- Onboarding
- Performance Evaluation
- Budget Forecasting
- Records Management
- Workforce Improvements
- Hiring and Recruitment
- Payroll Administration
- Strategic Planning
- Human Resources Management
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Affiliations
- Society of Human Resource Management
Timeline
Director of Human Resources
Access Counseling Services
10.2018 - Current
Owner Operator
Francorp, LLC and Tasty Subs, LLC DBA Jimmy John’s Gourmet Sandwiches
10.2009 - Current
Insurance Agent
Nationwide Insurance
01.2006 - 10.2009
General Sales Manager
Beechmont Chevrolet/Isuzu
09.1997 - 01.2006
Sales/Finance
Schott Buick
03.1992 - 09.1997
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