Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

DAVON CARSON

Indianapolis

Summary

Dedicated Customer Service and Operations Professional with over 10 years of experience in customer-facing roles, leadership, logistics, and team management. Proven ability to deliver high-quality service, manage teams, resolve conflicts, and handle high-pressure situations. Skilled in customer service software, inventory control, and staff supervision. Bilingual in English and Italian. Authorized to work in the U.S. for any employer.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Shift Lead

Pizza Hut
Indianapolis
01.2022 - Current
  • Led shift operations, assigned tasks, and ensured employee accountability.
  • Managed time-off requests, coached new hires, and monitored performance.
  • Handled cash drawers, prepared deposits, and enforced safety protocols.
  • Resolved customer concerns and mediated employee conflicts.

Assistant Manager

Papa John's
Indianapolis
11.2023 - 06.2025
  • Oversee daily store operations including opening and closing procedures.
  • Supervise staff, manage inventory, and ensure food safety compliance.
  • Handle cash register transactions, safe counts, and deposit drops.
  • Maintain a clean and organized work environment.

Forklift Operator

Lineage Logistics LLC
Chicago
12.2023 - 12.2024
  • Operated forklifts to transport materials within warehouse environments.
  • Conducted routine inspections of forklifts for safety compliance.
  • Loaded and unloaded shipments accurately and efficiently.

Turret Operator

Lineage Logistics
Chicago
01.2022 - 12.2023
  • Pulled and labeled orders accurately with order numbers, names, and case quantities.
  • Identified and reported bad tickets and broken pallets.
  • Operated forklifts and monitored equipment maintenance and battery charge.
  • Assisted with freight running, product location, and additional equipment operation.

Supervisor Crew Member

Burger King
01.2014 - 12.2019
  • Operated kitchen machinery and ensured timely food preparation.
  • Reported sales, processed refunds, and made scheduling decisions.
  • Participated in hiring and training new employees.
  • Managed inventory, tracked waste, and adjusted schedules as needed.
  • Commercial driving, delivery experience.
  • Landscaping, lawn care, pest control.
  • Security, porter experience, heavy lifting.
  • Baking, cooking, detailing.
  • Sales and hospitality background.

Education

HIGH SCHOOL DIPLOMA -

Diploma in Advanced French -

Skills

  • Shift Management
  • Training
  • Scheduling
  • Conflict Resolution
  • Hospitality
  • Complaint Resolution
  • POS Systems
  • Forklift Operation
  • Inventory Control
  • Warehouse Safety
  • Typing
  • Basic Math
  • Equipment Maintenance

Certification

Diploma in Advanced French, 06/01/25

Languages

  • English, Fluent
  • Italian, Conversational
  • French, Advanced

Timeline

Forklift Operator

Lineage Logistics LLC
12.2023 - 12.2024

Assistant Manager

Papa John's
11.2023 - 06.2025

Shift Lead

Pizza Hut
01.2022 - Current

Turret Operator

Lineage Logistics
01.2022 - 12.2023

Supervisor Crew Member

Burger King
01.2014 - 12.2019

HIGH SCHOOL DIPLOMA -

Diploma in Advanced French -

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