Boy Scouts of America 2005-2018-Eagle Scout
Angel Fulgencio
Administrative & Customer Relations Professional
Houston ,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in construction and home repair industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
1
1
Language
Work History
Construction & Customer Relations Coordinator
Martins Painting And Home Repair
Houston , TX
01.2016 - Current
- Resolved customer issues and escalations with efficiency and diplomacy.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Managed customer relations on ongoing basis to maximize customer retention.
- Coordinated homeowner unit specifications to identify and discuss any construction problems.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Maintained client files with sales contracts, records of client interactions, client notes and other information.
- Sorted and distributed incoming mail and coordinated departmental package pickup and delivery.
- Responded to telephone, email and in-person customer inquiries.
- Coordinated travel arrangements for staff, such as setting appointments and securing transit and lodging accommodations.
- Utilized hammers, saws, squares, levels and fastening devices to complete projects.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Managed over 15 calls per day
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards
Crew Member - Detailer
Mr.Car Wash
Houston, TX
04.2016 - 06.2018
- Applied revitalizers and preservation agents to vinyl or leather surfaces and treated fabrics with spot-and stain-resistant chemicals to preserve and protect interior components.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Advised customers on regular care needs to prevent issues such as deteriorating paint.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
- Contributed to increased productivity with process improvement by creating system for team.
- Handled roughly 65 cars per day in individual lane.
Education
High School Diploma -
Mayde Creek High School
Houston, TX 08.2014 - 06.2019
Skills
Manual dexterity
Certification
Certified Advanced Welder Arclabs Welding School - 2020
Interests
Community Volunteering-Houston Food Bank, Red Cross, Special Cheers Occupational Therapy center
Co-Founder of AM CSP Katy-2022
Timeline
Crew Member - Detailer
Mr.Car Wash
04.2016 - 06.2018
Construction & Customer Relations Coordinator
Martins Painting And Home Repair
01.2016 - Current
High School Diploma -
Mayde Creek High School
08.2014 - 06.2019
Certified Advanced Welder Arclabs Welding School - 2020
2020-01
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