Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Dungeons & Dragons
Dungeons & Dragons
Generic

Angel Ganter

Charlotte,TN

Summary

Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities and generating sales in Health/Beauty industry. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Versatile team member offering over 3 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

18
18
years of professional experience

Work History

CEO

Smells Nice
04.2021 - Current
  • Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Oversaw divisional marketing, advertising and new product development.
  • Initiated strategy to drive company growth and increase market share and profitability.

Distributor and Facebook Page Manager

Dickson Chatterbox
05.2006 - Current
  • Regularly made design decisions and rationale to non-design partners and peers
  • Key member of local distribution operations team that coordinated shipments across the county
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Developed strong customer base through efficient and reliable service.
  • Prepared, rewrote, and edited pieces to improve readability and impact.
  • Suggested improvements to content to enhance quality and accuracy.
  • Proofread, edited and evaluated final copy to verify content aligned with established guidelines.

Personal Shopper

Walmart
08.2022 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Tracked substitutions and informed customers of changes.

Legislative Proofreader

State Capitol Legislature
01.2020 - 04.2021
  • Proofread the resolutions and bills of the House of Representatives and Senate before they became laws
  • Proofread the Journals that document everything that happens when the Senate convenes
  • Maintained a respectable relationship with coworkers and supervisors.
  • Checked and corrected grammatical and spelling errors in diverse documents.
  • Followed established guidelines to maintain style quality and consistency in produced content.
  • Compared assigned tasks to internal and external information databases for accuracy and plagiarism.
  • Researched content and grammatical issues to check accuracy of information.
  • Revised work to identify missed mistakes before completing assigned assignments.

Consumer Care Associate

Concentrix
02.2019 - 05.2019
  • Assisted dissatisfied customers with solving their problems in as positive a way as possible
  • Sold options and solutions to customers
  • Maintained high customer satisfaction through personalized greetings and devising solutions to customer problems
  • Promptly addressed customer grievances, researching concerns and facilitating timely resolutions to prevent lost business.
  • Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
  • Documented caller information in delivery system to initiate standard responses based on particular needs.
  • Maintained good call control to quickly uncover questions and keep call times low.
  • Coordinated timely solutions to guests' issues by coordinating proactively with operations team.
  • Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.

Deli Clerk

Kroger
05.2015 - 12.2015
  • Interacted with customers to provide cheerful service
  • Sold sliced and fried goods to customers
  • Provided solutions to problems that needed solving
  • Maintained a clean environment.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Learned other teammates' work tasks to train as backup.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Offered product samples to customers, generating additional sales through taste-testing.

Education

Bachelor of Science - Web Design/Graphic Design

Austin Peay State University
Clarksville, TN

Associate of Science - Information Technology

Nashville State Community College
Nashville, TN
05.2015

Skills

  • Succession Planning
  • Crisis Management
  • Talent Development
  • Media Relations
  • Marketing and Advertising
  • Strategic Planning
  • Revenue Growth

Affiliations

  • Girl Scouts—Lifetime Member
  • AC3DC Competition
  • Dungeons & Dragons

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Personal Shopper

Walmart
08.2022 - Current

CEO

Smells Nice
04.2021 - Current

Legislative Proofreader

State Capitol Legislature
01.2020 - 04.2021

Consumer Care Associate

Concentrix
02.2019 - 05.2019

Deli Clerk

Kroger
05.2015 - 12.2015

Distributor and Facebook Page Manager

Dickson Chatterbox
05.2006 - Current

Bachelor of Science - Web Design/Graphic Design

Austin Peay State University

Associate of Science - Information Technology

Nashville State Community College

Dungeons & Dragons

You're probably wondering why I put this on my resume. Basically, I've been both a player and a dungeon master for Dungeons & Dragons for over 8 years, which means that I've learned how to work with others to solve problems with solutions the others didn't consider, or gave in when the decision was a good one. I was also a dungeon master, which means that I also have experience managing people and keeping them on track. Dungeons & Dragons might seem like just a normal, everyday game to the unknowledgeable, but it's honestly a very challenging thing to complete. For one, it is a theater of the mind type of a game, meaning that, instead of having everything laid out visually in front of you, you have to imagine the entire scenario yourself. It is also a strategy game, where the wrong thing can make the worst happen, and since a dice is rolled to determine your fate, it is also a teacher on the art of gambling risk versus reward.

Dungeons & Dragons

You're probably wondering why I put this on my resume. Basically, I've been both a player and a dungeon master for Dungeons & Dragons for over 8 years, which means that I've learned how to work with others to solve problems with solutions the others didn't consider, or gave in when the decision was a good one. I was also a dungeon master, which means that I also have experience managing people and keeping them on track. Dungeons & Dragons might seem like just a normal, everyday game to the unknowledgeable, but it's honestly a very challenging thing to complete. For one, it is a theater of the mind type of a game, meaning that, instead of having everything laid out visually in front of you, you have to imagine the entire scenario yourself. It is also a strategy game, where the wrong thing can make the worst happen, and since a dice is rolled to determine your fate, it is also a teacher on the art of gambling risk versus reward.

Angel Ganter