Angel Garcia
Abilene
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Cashier
La Familia Restuarant
05.2015 - Current
- Collected payment from customers for both dine in and to-go orders.
- Take, prep, and package to-go orders.
- Performed excellent customer services with each and every customer.
- Worked with urgency during peak business hours to keep lines moving.
- Performed daily closing duties such as cleaning of restaurant and refilling supplies to ensure prep for next day of business.
Interim Store Manager
Bath And Body Works, Limited Brands
05.2023 - 07.2023
- Attract, hire, develop, inspire and retain top talent
- Set and reinforce clear and aligned expectations, performance, results and accountability with all associates
- Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities
- Incorporate Asset Protection and safety messages into daily operations
- Kronos Scheduling for effective, and successful store coverage within allotted payroll.
Assistant Store Manager
Bath And Body Works, Limited Brands
02.2023 - 07.2023
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Store Supervisor
Bath And Body Works, Limited Brands
01.2022 - 01.2023
- Responsible for driving sells through hourly/daily goals.
- Supporting the Store Manager, and Assistant Store Manger by performing delegated task such as product push to maintain Brand Standard.
- Helping maintain payroll by making cuts/adds to protect business needs.
- Interviewing future associates and making recommendations to my Store Manager and Assistant Store Manager.
- Performing floor sets to Magazine/Brand Standard expectations.
- Provide in moment coaching to associates or Keyholder on policy and regulations.
Key Holder
Bath And Body Works, Limited Brands
11.2021 - 12.2021
- Performed daily operations by opening and closing store, counting cash drawers, performing nightly deposits and making sure store was recovered to Brand Standard with appropriate marketing.
- Training new associates on registers and sells floor.
Customer Advocate Specialist
Blue Cross And Blue Shield
07.2018 - 12.2020
- Handled incoming calls from customers, and providers to assist with researching, and analyzing benefits for claims processing.
- Processed claims adjustments in alignment with Federal and State Law.
- Managed delegated claims inventory to process within business guidelines.
- Conducted COB updates to pay claims accordingly.
Membership Desk Associate
Sam's Club
05.2017 - 06.2018
- Helped large volume of customers every day with positive attitude and focus on membership sells and customer satisfaction.
- Resolved concerns with products or services to help with retention and drive membership upgrades.
- Performed Quick Pick for online orders for customers to pick up in store.
- Processed Sam's Club credit card applications.
- Traveled in town and to surrounding towns to sell memberships to businesses in need of bulk purchasing.
Bookkeeper
United Supermarkets
08.2014 - 03.2017
- Started as sacker for the company carrying out groceries, then promoted to cashier quickly after that due to hard work and dedication, then to Bookkeeper.
- As Bookkeeper I was responsible for accounting all monetary assets for all departments of store.
- Nightly store deposits and balancing of safe.
- Provided overrides and handled escalated customer issues/concerns.
- All front-end employees reported to me at start and end of their shifts.
- Performed utility payments, money orders, and money transfers.
- Assisted with office supply order.
Education
High School Diploma -
Abilene High School
Abilene, TX05.2016
Skills
- Quick Learner
- Adaptable to Changing Demands
- Business Leadership
- Customer Service Management
- Paperwork Processing
- Product Knowledge
Timeline
Interim Store Manager
Bath And Body Works, Limited Brands
05.2023 - 07.2023
Assistant Store Manager
Bath And Body Works, Limited Brands
02.2023 - 07.2023
Store Supervisor
Bath And Body Works, Limited Brands
01.2022 - 01.2023
Key Holder
Bath And Body Works, Limited Brands
11.2021 - 12.2021
Customer Advocate Specialist
Blue Cross And Blue Shield
07.2018 - 12.2020
Membership Desk Associate
Sam's Club
05.2017 - 06.2018
Cashier
La Familia Restuarant
05.2015 - Current
Bookkeeper
United Supermarkets
08.2014 - 03.2017
High School Diploma -
Abilene High School
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