Angel Garcia
Lomita
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
7
7
years of professional experience
Work History
Cadet
Geek Squad - Best Buy
Torrance
02.2023 - Current
- Provided technical support for customers regarding product installation or operation issues.
- Led modifications and installation upgrades of facilities and equipment.
- Provided technical advice to customers on the installation of home entertainment systems including audio and video receivers and speakers.
- Conducted home visits when necessary in order to provide comprehensive care management services.
- Diagnosed common problems with home theater systems and offered solutions.
Shift Supervisor
Starbucks
San Pedro, CA
03.2018 - 07.2022
- Addressed any issues that arose during the shift in a proactive manner.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Identified areas of improvement within the department and implemented necessary changes.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Resolved customer complaints in a timely manner.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Monitored staff performance to ensure quality standards were met.
- Conducted weekly inventory of supplies, equipment, and food items.
- Managed daily workflow and scheduled staff for adequate coverage.
- Delegated tasks to multiple employees while maintaining efficient workplace.
Bussboy
Avenue Italy
Palos Verdes , CA
02.2017 - 07.2018
- Provided prompt service to customers when they requested items or assistance.
- Carried trays of food to diners' tables upon request of waitstaff members.
- Stocked service areas with clean towels, condiments, utensils, paper products.
- Followed safety guidelines when handling hot plates or sharp objects like knives and forks.
Education
High School Diploma -
Nathaniel Narbonne Senior High School
Harbor City, CA06-2016
Skills
- Repair work
- MS Excel
- Problem-solving abilities
- Attention to Detail
- Multitasking
- Professionalism
- Experience in leadership
- Time Management
- Decision-Making
- Self Motivation
- Organizational Skills
- Excellent Communication
- Assembly and installation
- Customer Service
- Worksite safety
- Troubleshooting skills
- Adaptability and Flexibility
- Dependable and Responsible
Languages
Spanish
Professional
Timeline
Cadet
Geek Squad - Best Buy
02.2023 - Current
Shift Supervisor
Starbucks
03.2018 - 07.2022
Bussboy
Avenue Italy
02.2017 - 07.2018
High School Diploma -
Nathaniel Narbonne Senior High School