Angel Garcia
McAllen,TX
Summary
Dynamic and dedicated professional with extensive experience at Golden Chick, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective conflict resolution and team collaboration. Recognized for training new staff and streamlining processes, fostering a positive shopping experience and loyalty among customers.
Overview
3
3
years of professional experience
Work History
Cashier/Cook
Golden Chick
McAllen, TX
07.2023 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in training new cashiers on register operations and customer service protocols.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Resolved customer inquiries and concerns promptly, ensuring satisfaction and loyalty.
- Collaborated with team members to streamline checkout procedures for improved efficiency.
- Provided feedback to management on potential improvements in workflow and service delivery.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Nikki Rowe
McAllen, TX05.2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Conflict resolution
- Issue resolution
- Complex Problem-solving
- Staff training
- Guest inquiries
- Decision making aptitude
- Product recommendations
- Purchase assistance
- Order verification
- Highschool skills of computer knowledge
Languages
English and Spanish
Native or Bilingual
Timeline
Cashier/Cook
Golden Chick
07.2023 - Current
High School Diploma -
Nikki Rowe