Angel Garcia
Medical Lake
Summary
Adaptable professional with a strong background in customer service and technical support. Skilled in problem-solving and team collaboration, consistently delivering exceptional client experiences and mentoring junior staff to improve service quality.
Overview
13
13
years of professional experience
1
1
Certification
Work History
FNOL Agent
Integon
Tijuana, BC
03.2024 - Current
- Provide timely and accurate information on existing claims.
- Assist callers filing new claims
- Help as a mentor for new agents, enhancing product knowledge and best practices
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Appointment Setter
TSI International
Mexicali, BC
06.2022 - 03.2024
- Initiated outbound calls to prospective clients, facilitating appointment scheduling for sales representatives.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
DSL Technical Support
TELVISTA
Mexicali, BC
11.2012 - 07.2022
- Provide timely and accurate information on existing claims.
- Diagnosed and troubleshot connectivity problems, ensuring minimal downtime for users.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Mentored junior agents, fostering a culture of continuous learning and professional growth..
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Increased customer satisfaction with personalized follow-up strategies.
Education
ENGLISH TEACHER
Universidad Autonoma De Sinaloa
Guasave, SinSkills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Goal-oriented mindset
- Teamwork and collaboration
- Multitasking
- Effective communication
- Self motivation
- Adaptability
Accomplishments
"Awarded the Circle of Excellence for 2 consecutive years (2022, 2023), an honor reserved for the top 3% of the global sales force based on revenue generation and client retention."
"I was honored to be named Agent of the Month in [January/2026]. This recognition was a result of my dedication to providing empathetic service to claimants while ensuring every FNOL report was 100% accurate and compliant with our QA standards."
Certification
- Remplazo DES y fortalecimiento Training - 20/abril/2015.
- Cursos Especializados Training - 20/abril/2015.
- Telvista Leadership Program Training - 28/abril/2015.
- Tronco Comun-Cursos a Personal de Nuevo Igreso Training - 7/dic/2016
- Curso Interno Training - 3/marzo/2017
- Servicio al Cliente Training - 2/julio/2018
- E-Learning Training - 15/nov/2019
Languages
English
Professional Working
Timeline
FNOL Agent
Integon
03.2024 - Current
Appointment Setter
TSI International
06.2022 - 03.2024
DSL Technical Support
TELVISTA
11.2012 - 07.2022
ENGLISH TEACHER
Universidad Autonoma De Sinaloa