Angel Garcia-Cruz
Ocala,FL
Summary
Polite and professional , successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level for position. Ready to help team achieve company goals Reliable individual with background as Picker for large organizations. Motivated and highly communicative when working quickly while observing company procedures. Excellent contributor to large and small teams within all scales of warehouse environments.
Overview
7
7
years of professional experience
Work History
Retail Sales Technician (Electronics Repair)
Asurion
Orlando, FL
05.2024 - Current
- Provided technical support for sales team members to ensure customer satisfaction.
- Demonstrated product features and benefits to potential customers.
- Prepared detailed reports on sales activities and progress.
- Developed strategies to increase sales volume through effective marketing techniques.
- Analyzed customer feedback data to identify areas of improvement in the sales process.
- Conducted research on market trends, competitor products and pricing structures.
- Performed troubleshooting and maintenance services for existing customers.
- Assisted in creating promotional materials for new products and services.
- Attended industry events and conferences to stay up-to-date with latest trends in the field.
- Created presentations for prospective clients highlighting key product features.
Call Center Representative
AT&T Wireless
Ocala, FL
04.2021 - 05.2024
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained strong call control and quickly worked through scripts to address problems.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Navigated through computer systems to review information and respond appropriately to callers.
- Offered resolutions to de-escalate calls and solve customer issues.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
Sales Representative
T-Mobile
Ocala, FL
08.2019 - 03.2021
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Produced sales documents, finalized deals and filed records.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Replenished and arranged items to maintain appearance.
Warehouse Worker
AutoZone
Ocala, FL
10.2017 - 09.2019
- Received and processed customer orders for merchandise in a timely manner.
- Verified accuracy of items picked, packed and shipped to customers.
- Operated powered industrial vehicles safely including but not limited to forklift, reach truck and cherry picker.
- Assisted in loading and unloading containers from overseas shipments into warehouse storage areas.
- Inspected damaged goods prior to disposal or return to vendor.
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Performed cycle counts to maintain accurate inventory records.
- Provided assistance in loading and unloading containers from ships and trains.
- Identified discrepancies between physical count and computer data.
Education
High School Diploma -
Forest High School
Florida Ocala05-2015
Skills
- Territory management
- CRM proficiency
- Sales strategies
- Lead prospecting
- Territory sales
- Competitor research
- Performance tracking
- Solutions planning
- Customer relationship building
- Client engagement
- Inside and outside sales
- Systems and software expertise
- Relationship selling
- Time management
- Account management
- Sales strategy development
- Account servicing
- Strategic planning
- Negotiation tactics
- Sales development
- Order ticket reading
- Item selection
- Workplace organization
- Quality control
- Pick-list processing
- Product packaging
- Inventory management
- Order picking
Languages
English
Professional
Spanish
Professional
Timeline
Retail Sales Technician (Electronics Repair)
Asurion
05.2024 - Current
Call Center Representative
AT&T Wireless
04.2021 - 05.2024
Sales Representative
T-Mobile
08.2019 - 03.2021
Warehouse Worker
AutoZone
10.2017 - 09.2019
High School Diploma -
Forest High School