Summary
Overview
Work History
Education
Skills
Timeline
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Angel Garcia Valencia

El Mirage,AZ

Summary

Experienced in customer service with six years of expertise in call support and issue resolution. Proficient in handling complex Tier 2 inquiries and supervisory calls. Actively seeking a role to leverage extensive background in customer service and bilingual capabilities. Proven track record of providing exceptional support and dedication to delivering top-notch service. Confident in ability to contribute to any team or organization.

Overview

9
9
years of professional experience

Work History

Managers Assistant

Anytime Auto Glass
12.2024 - 04.2025
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Sales Representative

Home Depot
08.2024 - 11.2024
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Informed customers of promotions to increase sales productivity and volume.
  • Negotiated prices, terms of sales and service agreements.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Marketplace Advanced Resolution Specialist

Maximus
08.2023 - 04.2024
  • I resolved complex escalated cases and assisted consumers with complex issues such as reporting consumers death, insurance issues, and unscripted issues.

Bilingual Marketplace ISG CSR

Maximus
02.2021 - 07.2023
  • Provided bilingual customer service support, addressing and resolving complex inquiries to ensure customer satisfaction and service quality.
  • Handled escalated Marketplace calls efficiently, offering solutions and information to supervisors as needed.

Bilingual Marketplace Tier 2 CSR

Maximus
05.2019 - 02.2021
  • Addressed advanced inquiries by providing detailed assistance and guidance for escalated issues as a Bilingual Marketplace Customer Service Representative.
  • Resolved complex customer concerns effectively, ensuring a high level of satisfaction and service quality.

Bilingual Dual CSR

Maximus
05.2018 - 05.2019
  • Provided comprehensive bilingual customer support for Medicare and Marketplace inquiries, ensuring clear communication and resolution of issues.
  • Facilitated effective bilingual dialogue between English and Spanish-speaking customers, enhancing their understanding of complex healthcare information.

Bilingual Medicare a/B Claims CSR

Maximus
08.2017 - 05.2018
  • Addressed bilingual Medicare A/B inquiries, ensuring accurate and timely information was provided to both English and Spanish-speaking beneficiaries.
  • Processed and resolved a variety of claims, maintaining high standards of customer service and adherence to policy guidelines.

Customer Service Representative

Liquidations Store
03.2016 - 04.2017
  • Provided customer service by efficiently handling transactions and guiding customers to desired products.

Education

GED -

Rio Salado College
Phoenix, AZ

Skills

  • Adaptable learning ability
  • Strong customer service skills
  • Clear verbal and written communication
  • Dependable in responsibilities
  • Strong Spanish reading and writing abilities
  • Sales monitoring
  • Workload management
  • Conflict resolution
  • Money handling

Timeline

Managers Assistant

Anytime Auto Glass
12.2024 - 04.2025

Sales Representative

Home Depot
08.2024 - 11.2024

Marketplace Advanced Resolution Specialist

Maximus
08.2023 - 04.2024

Bilingual Marketplace ISG CSR

Maximus
02.2021 - 07.2023

Bilingual Marketplace Tier 2 CSR

Maximus
05.2019 - 02.2021

Bilingual Dual CSR

Maximus
05.2018 - 05.2019

Bilingual Medicare a/B Claims CSR

Maximus
08.2017 - 05.2018

Customer Service Representative

Liquidations Store
03.2016 - 04.2017

GED -

Rio Salado College

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Angel Garcia Valencia