MACKENZIE WATTS
Fresno,CA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
12
12
years of professional experience
Work History
Receptionist
Kaiser Permanente
Fresno, CA
10.2021 - Current
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Senior stylist/trainer
Ameneties Day Spa And Salon,
Fresno, CA
09.2018 - Current
- Follows all sanitation and disinfection policies given by the State board of Cosmetology.
- Training new staff technical skill as well as proper communication.
- Designed stylist sales initiatives to enhance sales performance, recognize team member achievements and increase revenues.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Hair Stylist(shift Leader)
Supercuts
Fresno, CA
11.2017 - 09.2018
- Scheduled customer appointments and rearranged individual time slots to meet demand..
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Mixed pigments and used proper techniques to achieve desired colors.
- Counted and documented opening and closing cash amounts daily.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Processed payments, entering sales in register for prompt customer service.
- Educated customers on products to maximize benefits.
Server Shift Leader
Mimi's Cafe
Fresno, CA
02.2017 - 11.2018
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Server Shift Leader
Mother Mary's
Clovis, CA
12.2015 - 02.2017
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.s.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Call center representative
Alorica
Fresno, CA
09.2015 - 03.2016
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues..
- Educated customers on company systems, form completion and access to services.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Hostess trainer
Pismos Costal Grill
Fresno, CA
11.2013 - 08.2015
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Documented reservations and communicated changes to guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
Cosmetology -
Milan Institute - Clovis
Clovis, CA08.2017
High School Diploma -
Fresno City College, JE Young Academic Center
Fresno, CA06.2014
Skills
- Large Scale POS
- Documentation and reporting
- Multi-Line Telephone Systems
- Staff Management
- Scheduling
- Computer Skills
- Data entry background
- MS Office
- MS Teams
Timeline
Receptionist
Kaiser Permanente
10.2021 - Current
Senior stylist/trainer
Ameneties Day Spa And Salon,
09.2018 - Current
Hair Stylist(shift Leader)
Supercuts
11.2017 - 09.2018
Server Shift Leader
Mimi's Cafe
02.2017 - 11.2018
Server Shift Leader
Mother Mary's
12.2015 - 02.2017
Call center representative
Alorica
09.2015 - 03.2016
Hostess trainer
Pismos Costal Grill
11.2013 - 08.2015
Cosmetology -
Milan Institute - Clovis
High School Diploma -
Fresno City College, JE Young Academic Center