Angel Gatson
El Cajon,CA
Summary
Proven Medical Assistant with a track record of enhancing patient care and clinic efficiency at Elahe Toulouie MD, INC. Skilled in laboratory specimen collection and compassionate caregiving, boosting patient satisfaction significantly. I demonstrate strong customer service and phlebotomy techniques, ensuring high-quality patient experiences. Organized and dependable canidate.
Overview
2
2
years of professional experience
Work History
Medical Assistant
Elahe Toulouie MD, INC
06.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Administrative Assistant
Good Samaritan Retirement Center
05.2023 - 06.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Cashier Team Lead
Funky Fries and Burger
04.2022 - 05.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
No Degree - Medical Assisting
Concorde Career College
San Diego, CA06.2024
High School Diploma -
El Capitan High School
Lakeside, CA06.2020
Skills
- Patient Scheduling
- Customer Service
- Vital signs monitoring
- PPE Usage
- Direct Patient Care
- Phlebotomy Techniques
- Medical Procedures
- Laboratory Specimen Collection
- Compassionate caregiver
- Monitoring patient progress
- Office Management
- Elderly Care
- Dementia Care
Timeline
Medical Assistant
Elahe Toulouie MD, INC
06.2024 - Current
Administrative Assistant
Good Samaritan Retirement Center
05.2023 - 06.2024
Cashier Team Lead
Funky Fries and Burger
04.2022 - 05.2023
No Degree - Medical Assisting
Concorde Career College
High School Diploma -
El Capitan High School
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