Summary
Overview
Work History
Education
Skills
Timeline
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Angel Gibson

Angel Gibson

Sevierville,TN

Summary

Dynamic District Manager with a proven track record at Casey's General Stores, excelling in strategic planning and operations management. Enhanced revenue growth by identifying new business opportunities and fostering team development. Skilled in training and coaching, I implemented effective action plans that improved customer service and operational efficiency across multiple locations.

Overview

16
16
years of professional experience

Work History

District Manager

Caseys General Stores Inc
09.2020 - Current
  • Assisted in training new staff on operational procedures and safety protocols.
  • Supported district operational goals by monitoring daily performance metrics.
  • Contributed to inventory management by tracking stock levels and supplies.
  • Collaborated with team members to ensure efficient workflow across locations.
  • Participated in store audits to ensure compliance with company standards.
  • Implemented feedback mechanisms to improve customer service interactions.
  • Engaged with local community events to promote brand visibility and outreach.
  • Adapted quickly to new tools and systems for enhanced operational efficiency.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
  • Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.

Store Manager of Operations

Margaritaville
08.2016 - 07.2020
  • Managed daily store operations, ensuring efficient workflow and adherence to company policies.
  • Trained and supervised staff, fostering a collaborative work environment that enhanced team performance.
  • Implemented inventory management strategies, optimizing stock levels and reducing waste.
  • Analyzed sales data to identify trends, informing product placement and promotional strategies.
  • Developed employee schedules, balancing labor costs with business needs for improved efficiency.
  • Resolved customer inquiries and complaints promptly, enhancing overall guest satisfaction.
  • Coordinated with vendors to ensure timely delivery of products, maintaining optimal supply chain operations.
  • Monitored compliance with health and safety regulations, promoting a safe shopping environment for customers and staff.
  • Increased sales by Number% with special displays and promotions.
  • Increased store traffic by organizing engaging events and promotions that appealed to target customers.
  • Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.

Assistant Store Manager

Wendys
08.2009 - 07.2016
  • Assisted in daily operations, ensuring high standards of customer service and food safety compliance.
  • Trained new team members on operational procedures and customer engagement techniques.
  • Coordinated staff schedules to optimize labor efficiency during peak hours.
  • Monitored inventory levels, placing orders to maintain stock availability and reduce waste.
  • Implemented promotional campaigns, enhancing customer experience and driving sales growth.
  • Resolved customer complaints effectively, fostering a positive dining atmosphere and loyalty.
  • Analyzed sales data to identify trends, informing strategic decisions for menu offerings.
  • Collaborated with management to develop training materials for ongoing staff development initiatives.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Education

Diploma -

Pigeon Forge High School
Pigeon Forge, TN

Skills

  • Leadership skills
  • Recruiting and hiring
  • Strategic planning
  • Customer service
  • Training and coaching
  • Attention to detail
  • Goal setting and performance metrics
  • Operations management
  • Sales management
  • Customer relations
  • Staff development
  • Team development
  • Financial management
  • Multi-unit management
  • Action plans
  • Decision-making
  • Interpersonal communication
  • Team building practices
  • Operations improvements

Timeline

District Manager

Caseys General Stores Inc
09.2020 - Current

Store Manager of Operations

Margaritaville
08.2016 - 07.2020

Assistant Store Manager

Wendys
08.2009 - 07.2016

Diploma -

Pigeon Forge High School

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Angel Gibson