Angel Gilbert
Stockbridge,GA
Summary
Computer security professional with educational progressive experience in the Cybersecurity industry. Demonstrated skill in identifying business risks and compliance issues and designing proactive solutions. Background designing and implementing layered network security approaches.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Appeals Processor Senior Representative
Cigna Healthcare
09.2022 - Current
- Responsible for maintaining department accuracy and production standards
- Strong interpersonal skills and good written and verbal communication skills
- Manage appeals and pre-authorizations by examining information and performing necessary adjustments
- Review cases to determine the legal criteria for appeals.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Streamlined processing procedures by identifying inefficiencies and implementing improvements.
- Reduces errors with meticulous attention to detail and thorough review of documentation.
- Increase productivity by effectively managing workload and prioritizing tasks.
- Contributed to the achievement of department goals through consistent high-quality work.
- Supported team members in their tasks, contributing to overall team success.
- Consistently exceeded performance expectations with a focus on delivering top-notch results.
- Processed 20 appeals quickly within 8 hours.
Case Management Representative
Focus of GA
08.2021 - 08.2022
- Responded to 90 customer inquiries promptly, reviewed assigned cases daily for completion, and provided clear and accurate information when explaining responses to customers
- Performed research as applicable, research account information when needed, and utilized training material and other resources provided
- Maintained a consistent, high-quality, customer-focused orientation, and collaborated and conferred with team members to resolve problems quickly
- Assisted other back office non-phone duties when needed.
Education
B.S of Information Technology and Cybersecurity - Information Technology, Cybersecurity
Strayer University
Morrow, GA09.2024
Skills
- Problem Solver
- Analyzer
- Communication
- Process Control
- Data Entry
- Continuous Improvement
- Discrepancy Research and Resolution
- Information Protection
- Attention to Detail
- Adaptability
- Time Management
Certification
- Security Pro Certification, TestOut, 12/2023, Identity Management and Authentication, managing identity, hardening authentication, Physical and Network Security, hardening physical Access, hardening network Devices, Host and Application Defense, hardening computer Systems, implementing application Defenses, implementing virtualization, Data Security, Protecting and maintaining data files, Implement Encryption Technologies, Audit and Security Assessment, Logging and Auditing, Assessment Techniques
- Student Success Mentor Training, Mentor Collective, 04/2023
Timeline
Appeals Processor Senior Representative
Cigna Healthcare
09.2022 - Current
Case Management Representative
Focus of GA
08.2021 - 08.2022
B.S of Information Technology and Cybersecurity - Information Technology, Cybersecurity
Strayer University