Animals
Angel Glenn
Fort Smith,AR
Summary
Proven to excel in high-pressure environments, I leveraged critical thinking and heavy lifting skills at FedEx to enhance operational efficiency and customer satisfaction. Recognized for exceptional problem-solving abilities and compassionate caregiving, I consistently exceeded performance metrics, contributing to a significant increase in loyalty and repeat business. My adaptable nature and commitment to quality service have been pivotal in my professional journey.
Knowledgeable and dedicated customer service professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
3
3
years of professional experience
Work History
Package Handler
FedEx
08.2023 - 12.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assembled, sealed, and loaded packages into correct trucks.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Followed verbal and written instructions to properly move and ship products.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Stored and secured packages in designated areas to prevent damage and theft.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
Customer Service Representative and Fraud Agent
SYKES
09.2022 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Personal Care Aide
Arkansas Support Network
01.2022 - 09.2022
- Assisted clients with daily living activities for increased comfort and quality of life.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assisted disabled clients to support independence and well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Encouraged healthy habits among clients by preparing nutritious meals according to dietary requirements while respecting individual preferences.
- Developed strong relationships with clients and families, resulting in trust and effective communication.
- Implemented individualized care plans, ensuring each client received the appropriate level of support.
Education
No Degree - Medical Field
University of Arkansas-Fort Smith
Fort Smith, AR05.2030
High School Diploma -
Northside Highschool
Fort Smith 05.2021
Skills
- Heavy Lifting
- Package unloading
- Packaging
- Loading and unloading
- Adaptable to change
- Workplace Cleanliness
- Fragile item handling
- Label Reading
- Problem-solving abilities
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Complaint Handling
- Complaint resolution
- Conflict Resolution
- Professional telephone demeanor
- Customer satisfaction measurement
- Client Relations
- Scheduling
- Follow-up skills
- Microsoft Outlook
- Team Development
- Compassionate Caregiving
- Patient Care
- First aid and safety
- Emotional Support
- Typing
- Technology
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Family
Traveling
Medical Field
Health
Gym
Music
Literature
Reading
Movies
Quote
Heaven knows we need never be ashamed of our tears, for they are rain upon the blinding dust of earth, overlying our hard hearts. I was better after I had cried, than before—more sorry, more aware of my own ingratitude, more gentle.
Charles Dickens
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePaid time offHealthcare benefitsPaid sick leavePersonal development programsTimeline
Package Handler
FedEx
08.2023 - 12.2023
Customer Service Representative and Fraud Agent
SYKES
09.2022 - 07.2023
Personal Care Aide
Arkansas Support Network
01.2022 - 09.2022
No Degree - Medical Field
University of Arkansas-Fort Smith
High School Diploma -
Northside Highschool