Angel Gomez
Flint,MI
Summary
Proactive Store Protection Specialist Lead with extensive experience in loss prevention and asset protection. Skilled in providing a strong command presence, ensuring safety, and enhancing customer experiences. Fluent in Spanish and English, offering reliable safety monitoring, training, and collaborative teamwork to foster a secure store environment.
Overview
7
7
years of professional experience
Work History
Store Protection Specialist Lead
Ross Dress for Less
07.2024 - Current
- Ensures the store is running smoothly by; providing a strong command presence which includes prominent greetings with eye contact ensuring guests feel welcomed and have a great experience.
- Making sure the store is well maintained and monitored for safety concerns and possible theft and shortage within the department. Reports to General Manager overall encounters and percentiles within the region.
- Worked closely with other departments within the store to promote teamwork and communication regarding safety concerns or suspicious activity observed during shifts.
- Reduced instances of theft by implementing effective loss prevention strategies and training staff on awareness measures.
Server / To Go Specialist
Chili's Restaurant
10.2022 - 07.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Adhered to proper food handling procedures and safety guidelines for well-being of guests and team Memorized.
Team Associate (floater)
Walmart
08.2023 - 04.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Developed strong cooperative relationships with coworkers and managers.
- Assisted with inventory counts and stocking of merchandise.
Garnishment Specialist
Kent County Country Club
03.2021 - 02.2024
- Provided customer support to employees by answering garnishment-related inquiries.
- Exceeded customer expectations through timely preparation of take-out orders while maintaining high-quality presentation standards.
- Enhanced customer satisfaction by quickly and accurately preparing salad orders according to their preferences.
- Reduced food waste by properly storing, rotating, and managing inventory of fresh produce and ingredients.
- Ensured compliance with federal and state laws by staying up-to-date on relevant regulations and guidelines..
- Facilitated seamless communication between front-of-house and kitchen staff, ensuring accurate order fulfillment and timely service.
Cashier
CITGO
01.2019 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Crew Trainer
MOD Pizza
06.2017 - 11.2019
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
Education
No Degree - Social Services
Grand Rapids Community College
Grand Rapids, MI08-2020
High School Diploma -
NexTech Academy of Grand Rapids
Grand Rapids, MI02-2020
Skills
- Loss prevention strategies
- Asset protection techniques
- Patrol procedures
- Point of sale system
- Multitasking Abilities
- Allergen awareness
- Menu development
- Hospitality service expertise
- Memory retention
- Reliability and punctuality
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Protection Specialist Lead
Ross Dress for Less
07.2024 - Current
Team Associate (floater)
Walmart
08.2023 - 04.2024
Server / To Go Specialist
Chili's Restaurant
10.2022 - 07.2024
Garnishment Specialist
Kent County Country Club
03.2021 - 02.2024
Cashier
CITGO
01.2019 - 02.2021
Crew Trainer
MOD Pizza
06.2017 - 11.2019
No Degree - Social Services
Grand Rapids Community College
High School Diploma -
NexTech Academy of Grand Rapids
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