Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Angel Gonzalez

Belleville,NJ

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Uber Partner

Uber
03.2023 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided primary customer support to internal and external customers.

Amazon

Amazon
01.2022 - 07.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Completed cycle counts and monthly inventory.
  • Assisted in receiving, stocking and distribution of merchandise.

Head Doorman

Joel
08.2020 - 01.2021
  • Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
  • Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
  • Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
  • Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
  • Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
  • Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
  • Orchestrated building safety measurements to maintain security and protect residents.
  • Escorted guests into property and introduced to front desk or concierge personnel to maintain continuity of service.

Education

High School Diploma -

Belleville High School
Belleville,NJ
08.2020

Skills

  • Customer Satisfaction
  • Transporting Passengers
  • Time Management
  • Loading and Unloading
  • Clear Communication
  • Self-Motivated and Disciplined
  • Complex Problem-Solving
  • Inventory Management

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Uber Partner

Uber
03.2023 - 08.2023

Amazon

Amazon
01.2022 - 07.2022

Head Doorman

Joel
08.2020 - 01.2021

High School Diploma -

Belleville High School

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Angel Gonzalez