Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Mrs. Angel Gonzalez

Mrs. Angel Gonzalez

Bulverde

Summary

Dedicated Manager with 12 years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor. Establishes and maintains great relationships with board, residents, and vendors.

Overview

13
13
years of professional experience

Work History

Community Manager

RealManage
03.2023 - Current
  • Community profile manager for 9 communities, Work predominately with one of the company's top clients in San Antonio. Community types include: developing, built out, POA, pool, town homes and rec sites.
  • Conduct regular site inspections to identify needed improvements and maintain highest standards.
  • Established and maintain healthy relationships with the boards, and community members by providing excellent customer service and communicating in a timely manner to all questions/concerns.
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Ensure timely completion of maintenance projects by establishing clear deadlines and coordinating with contractors.
  • Maintain a well-organized record system for all HOA documents, ensuring easy access to crucial information for board members and residents.
  • Strengthen community bonds by organizing social events that fostered camaraderie and encouraged new friendships among neighbors.
  • Optimize budget allocation by closely monitoring expenses and identifying areas for cost reduction.
  • Streamline administrative processes, implementing efficient systems for tracking work orders, invoices, and homeowner requests.
  • Produce monthly, and annual budget reports to include notes for all variances.
  • Uphold high standards of property maintenance by conducting regular inspections and collaborating with homeowners to address any violations or issues identified during these assessments.
  • Secure pool and facility maintenance, landscaping and waste removal.

Property Manager

Bob Ross Realty
10.2019 - 11.2022
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Ensured all employees were trained properly and had a good understanding of their responsibilities.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.

FOH Manager

Chuys
10.2017 - 10.2019
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Performed cash handling activities and secured nightly bank deposits.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.

Office Manager

Greenlight Transportation, LLC
04.2015 - 10.2017
  • Maintained computer and physical filing systems.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Ensured trucks and employees were 100% DOT compliant.

Office Manager/Staffing Coordinator

Angel Staffing
02.2012 - 04.2015
  • Interviewed, hired and mentored over 50 new personnel and oversaw all staffing operations.
  • Developed and facilitated new-hire orientations.
  • Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
  • Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.
  • Wrote and proofread emails, memos and other types of professional correspondence.
  • Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
  • Partnered with Government to ascertain hiring needs
    and subsequently provide candidate recommendations.

Education

Associate of Science - Education

Northeast Lakeview College
Universal City, TX
12.2019

Skills

  • Multi-Family Property Management
  • Resident relations
  • Community Engagement
  • Staff Training
  • Property Inspections
  • Exceptional Customer Service
  • Vendor Management
  • Account Reconciliation
  • Financial budgeting and reporting
  • Daily operations oversight

Accomplishments

  • Nominated for "Rising Star" at 2023 CAI Awards
  • Awarded "Employee of the Quarter" spring of 2024

Timeline

Community Manager

RealManage
03.2023 - Current

Property Manager

Bob Ross Realty
10.2019 - 11.2022

FOH Manager

Chuys
10.2017 - 10.2019

Office Manager

Greenlight Transportation, LLC
04.2015 - 10.2017

Office Manager/Staffing Coordinator

Angel Staffing
02.2012 - 04.2015

Associate of Science - Education

Northeast Lakeview College

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Mrs. Angel Gonzalez