Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angel Gonzalez

San Antonio,TX

Summary

Dynamic Complaint Analyst with a proven track record at Chase Bank, enhancing processes and boosting team efficiency. Bilingual in English and Spanish, adept at client assessment and de-escalation techniques. Recognized for delivering exceptional customer service and resolving discrepancies, ensuring customer satisfaction in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Complaint Analyst

Chase Bank
02.2012 - Current
  • Sought ways to improve processes and services provided.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Identified and resolved discrepancies and errors in customer accounts.

Fraud Prevention Specialist

Citibank
06.2011 - 02.2012
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Applied effective time management techniques to meet tight deadlines.
  • Worked well in a team setting, providing support and guidance.

Baggage Service Agent

Prime Flight Aviation
02.2011 - 06.2011
  • Built positive relationships with customers by providing exceptional customer service.
  • Updated records when lost, delayed or pilfered bags were found.
  • Logged bags and flights upon arrival to airport or baggage areas.
  • Greeted passengers in claim area and helped retrieve luggage.

Customer Service Associate

H-E-B Grocery
04.2010 - 02.2011
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

High School Diploma -

Southwest Preparatory
San Antonio, TX
06.2010

Skills

  • Complaint handling
  • Microsoft office
  • Promotional support
  • Bilingual English and Spanish
  • Client assessment
  • De-escalation techniques

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Complaint Analyst

Chase Bank
02.2012 - Current

Fraud Prevention Specialist

Citibank
06.2011 - 02.2012

Baggage Service Agent

Prime Flight Aviation
02.2011 - 06.2011

Customer Service Associate

H-E-B Grocery
04.2010 - 02.2011

High School Diploma -

Southwest Preparatory

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