Angel Gonzalez
Willis
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Roofer /General Laborer
Gonzalez Roofing
Houston, TX
08.2018 - 12.2025
- Installed various roofing systems, ensuring adherence to safety protocols and quality standards.
- Led teams in executing complex roofing projects, enhancing workflow efficiency and project timelines.
- Trained junior roofers on installation techniques, tools usage, and safety practices to improve team performance.
- Conducted thorough inspections of completed roofs, identifying potential issues and recommending necessary repairs.
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
Concrete Technician
Tolunay-Wong Engineers, Inc.
Houston, TX
01.2020 - 08.2023
- Conducted concrete tests to ensure compliance with industry standards and specifications.
- Operated and maintained laboratory equipment for accurate concrete analysis.
- Collaborated with project teams to develop optimized concrete mix designs.
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
Host
Samurai Japanese Steakhouse & Sushi
Houston, TX
02.2019 - 03.2021
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Assisted in training new hosts on customer service standards.
- Collaborated with kitchen staff to coordinate timing of meal service.
- Addressed guest inquiries and concerns promptly for enhanced satisfaction.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Hastings High School
Houston, TX05-2018
Skills
- Quick learner
- Team player
- Customer service
- Effective leader
- Fluent in spanish
- Customer assistance
- Work ethic and integrity
- Customer service excellence
- Professionalism and courtesy
- Friendly, positive attitude
- Flexible and adaptable
- Dependable and responsible
Timeline
Concrete Technician
Tolunay-Wong Engineers, Inc.
01.2020 - 08.2023
Host
Samurai Japanese Steakhouse & Sushi
02.2019 - 03.2021
Roofer /General Laborer
Gonzalez Roofing
08.2018 - 12.2025
High School Diploma -
Hastings High School