Angel Gray
New Brunswick
Summary
Customer service professional with over 8 years of experience, adept at enhancing customer satisfaction and ensuring compliance with safety standards. Proficient in de-escalation, CRM software, and Microsoft Office, with a strong focus on detail and problem-solving. Aspiring to leverage expertise in a Customer Care Specialist role, committed to maintaining high-quality service and operational efficiency. Demonstrates proficiency in de-escalation. CRM
Overview
11
11
years of professional experience
Work History
Environmental Services Housekeeper
RWJ University Hospital
New Brunswick, NJ
06.2025 - Current
- Maintained cleanliness and sanitation standards across patient rooms and common areas.
- Operated cleaning equipment efficiently, ensuring optimal performance and safety compliance.
- Trained new staff on best practices for infection control and waste management procedures.
- Collaborated with nursing staff to address specific cleaning needs of high-traffic areas.
Safety Coordinator
AmeriCold Logistics
Newark, NJ
05.2023 - 02.2024
- Developed and executed occupational health and safety (OHS) policies, ensuring compliance with industry regulations and promoting a safe work environment.
- Guided staff on safety practices, delivering comprehensive training through seminars and webinars to enhance workplace safety awareness.
- Conducted thorough reviews and updates of safety protocols to maintain current standards and continuously improve company safety procedures.
Reservationist
Employment Solutions NY
Remote
07.2022 - 11.2022
- Managed and coordinated daily public transportation reservations for NJ Transit, ensuring efficient scheduling and customer satisfaction while adhering to compliance standards and operational protocols.
Customer Service Representative
United Airlines
Newark, NJ
10.2019 - 08.2022
- Delivered high-quality customer service by effectively resolving flight-related inquiries, including seat changes and rebooking requests.
- Maintained professionalism and a composed attitude while de-escalating customer issues, ensuring a positive resolution.
- Demonstrated attentive problem-solving skills by listening to customer needs, asking clarifying questions, and accurately recording details into the company's electronic systems.
- Remote call center services (During COVID 19)
Crew Team Member
Target
Vauxhall, NJ
05.2020 - 01.2021
- Managed product labeling and packaging, ensuring accurate recording and preparation for shipping, while maintaining adherence to quality standards and safety regulations.
- Conducted comprehensive training for new staff on equipment operation, packaging techniques, and inventory management, enhancing team efficiency and knowledge.
- Facilitated inventory control and production tracking by proficiently using warehouse management systems and scanner technology, delivering prompt and precise service to meet customer expectations.
Receiving Clerk
BJ's Wholesale Club
Kearny, NJ
08.2018 - 03.2019
- Delivered customer service by assisting patrons with product location, addressing inquiries, and offering guidance on purchases.
- Ensured operational efficiency by executing daily maintenance tasks and maintaining a clean and organized work environment.
- Contributed to team development by training new employees in transaction processing, inventory management, and customer engagement protocols.
Fulfillment Associate
Runner, Blue Apron
Linden, NJ
06.2017 - 04.2018
- Trained new team members on supply management and workflow optimization, ensuring a consistent and efficient operational standard.
- Managed order processing and fulfillment, utilizing handheld scanners for merchandise tracking and preparing shipments with precision.
Department Supervisor
Wal-Mart
Kearny, NJ
04.2015 - 06.2017
- Delivered consistent, high-quality customer service by engaging with visitors and assisting with inquiries, leading to an enhanced shopping experience.
- Managed financial transactions efficiently, adhering to point-of-sale protocols to ensure accuracy and security in handling payments.
- Contributed to store presentation and inventory management by restocking merchandise, maintaining cleanliness, and setting up promotional displays to optimize product visibility and sales.
Education
High School - undefined
Malcolm X Shabazz High School
06.2010
Skills
Crafted concise verbal and written communication to ensure clarity and understanding among stakeholders
Analyzed customer interactions and feedback to optimize relationship management processes and improve service delivery
Analyzed issues and developed strategic solutions to improve project outcomes
Achieved streamlined data analysis through effective use of Excel functionalities Enhanced reporting efficiency by developing user-friendly spreadsheets Improved data accuracy and accessibility, leading to informed decision-making
Achieved improved workflow efficiency by leveraging Microsoft Office applications for project documentation and communication Enhanced team collaboration through the effective organization of data and presentations Delivered high-quality reports that supported decision-making processes
Oversaw transaction processing workflows, maintaining compliance with regulatory standards and enhancing operational performance
Achieved streamlined warehouse operations through effective management of inventory systems Enhanced order accuracy and reduced processing time by optimizing workflows Fostered a collaborative environment that improved team productivity
Employed analytical thinking to dissect data and identify trends, supporting strategic initiatives
Conducted thorough reviews and assessments to maintain high standards of work
Implemented effective organizational strategies to manage multiple tasks and deadlines
Demonstrated a consistently optimistic attitude to promote a supportive work environment
Exhibited professionalism through effective communication and adherence to organizational values
Developed and maintained organized systems for tracking time allocation across multiple projects
Achieved efficient shipping and receiving processes that minimized delays and improved customer satisfaction Implemented inventory tracking systems that enhanced accuracy and reduced discrepancies Fostered teamwork to elevate operational performance and meet delivery deadlines
Created engaging training materials focused on safety protocols and best practices for staff education
Conducted regular audits and assessments to uphold occupational health and safety compliance
Increased customer satisfaction by effectively managing reservation processes Enhanced operational efficiency through the successful implementation of advanced booking systems Achieved seamless guest experiences by proactively addressing and resolving reservation challenges
Demonstrated exceptional interpersonal skills in building relationships and resolving conflicts within diverse teams
Cultivated resilience and responsiveness to evolving demands and team dynamics
Analyzed customer feedback and developed action plans to improve overall satisfaction metrics
Analyzed existing workflows and identified opportunities for improvement to elevate overall productivity
Developed and maintained channels for effective communication to support project objectives
Oversaw strategic planning and execution of leadership development programs to empower team members
Evaluated safety practices through systematic audits, promoting a culture of safety and risk management
Oversaw project coordination tasks, aligning resources and schedules to meet project objectives
Timeline
Environmental Services Housekeeper
RWJ University Hospital
06.2025 - Current
Safety Coordinator
AmeriCold Logistics
05.2023 - 02.2024
Reservationist
Employment Solutions NY
07.2022 - 11.2022
Crew Team Member
Target
05.2020 - 01.2021
Customer Service Representative
United Airlines
10.2019 - 08.2022
Receiving Clerk
BJ's Wholesale Club
08.2018 - 03.2019
Fulfillment Associate
Runner, Blue Apron
06.2017 - 04.2018
Department Supervisor
Wal-Mart
04.2015 - 06.2017
High School - undefined
Malcolm X Shabazz High School