Angel Greene
Fort Lauderdale
Summary
Dynamic Pharmacy Technician with proven expertise at CVS Pharmacy in medication dispensing and patient record management. Skilled in workflow optimization and team collaboration, enhancing operational efficiency. Adept at navigating insurance billing and ensuring compliance with HIPAA regulations, contributing to improved patient satisfaction and safety standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
06.2024 - Current
- Assisted pharmacists in dispensing medications and managing inventory.
- Supported patient interactions by providing medication information and answering inquiries.
- Maintained cleanliness and organization of pharmacy workspace to ensure safety standards.
- Operated pharmacy software to process prescriptions and manage patient records efficiently.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
Health Insurance Agent
IHO
11.2023 - 06.2024
- Developed customized health insurance plans tailored to individual client needs.
- Educated clients on policy benefits, coverage options, and claims processes.
- Navigated complex regulatory requirements to ensure compliance with industry standards.
- Facilitated open enrollment periods, guiding clients through selection and application processes.
- Built strong relationships with clients to enhance customer retention and satisfaction.
- Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
Supervisor
Finish Line
08.2021 - 11.2023
- Supervised daily operations to ensure compliance with safety standards and company policies.
- Trained and mentored team members to enhance performance and productivity.
- Streamlined workflow processes, resulting in improved efficiency across shifts.
- Conducted regular performance evaluations to identify areas for development and improvement.
- Resolved operational issues promptly, maintaining continuity of service and minimizing downtime.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Team Leader
Chic-Fil-A
01.2019 - 08.2021
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on operational best practices and customer engagement techniques.
- Implemented process improvements to enhance workflow efficiency and reduce wait times.
- Coordinated staff schedules to optimize coverage during peak hours, ensuring smooth operations.
- Monitored inventory levels, managing stock replenishment to minimize shortages and excess waste.
Education
Associate of Science - Early Childhood Education
Broward College
Fort Lauderdale, FL06-2027
High School Diploma -
Nova High School
Davie, FL06-2020
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Medication dispensing
- Prescription filling
- Insurance verification
- HIPAA
- Pharmacy and customer records management
- Drug safety
- Pharmaceutical calculations
Certification
- CPhT - Certified Pharmacy Technician (State License)
- Licensed Health Insurance Agent (State License)
Languages
Spanish
Limited Working
Timeline
Pharmacy Technician
CVS Pharmacy
06.2024 - Current
Health Insurance Agent
IHO
11.2023 - 06.2024
Supervisor
Finish Line
08.2021 - 11.2023
Team Leader
Chic-Fil-A
01.2019 - 08.2021
Associate of Science - Early Childhood Education
Broward College
High School Diploma -
Nova High School