Susana Morales
Lakewood,CA
Summary
Experienced professional with a strong background in organization, resourcefulness, and effective collaboration. Dedicated to delivering exceptional results and contributing to long-term success.
Overview
13
13
years of professional experience
Work History
Operator Supervisor
First Choice Driving School
06.2023 - Current
- Implemented cost-saving measures that led to more efficient utilization of resources without sacrificing quality or safety standards.
- Collaborated with cross-functional teams to troubleshoot issues and develop solutions for optimal system performance.
- Boosted team performance, conducting regular training sessions to improve operator skills and knowledge.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Coordinated shift schedules, assigning tasks to operators based on expertise and workload requirements.
- Provided on-the-job training to newly hired workers and team members.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Researched issues to obtain appropriate answers to customer inquiries.
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Data Entry - Evermore Member Services
L.A. Care Health Plan
10.2019 - 01.2023
- Create and sort data containing copies of original health questionnaires filled and mailed in by members, maintained database by entering new and updated members information and answers on Salesforce
- Call track all entries for follow up and back up using software Qmeis
- Corrected data entry errors to prevent duplication or data degradation.
- Followed data entry protocols, rules and regulations.
- Completed data entry tasks with accuracy and efficiency.
- Checked for accuracy by verifying data and records.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
Associate Representative - Member Services & Payments Representative
Molina Healthcare
06.2016 - 10.2019
- Respond to member questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims by researching and analyzing data
- Address and research operational challenges and process members premium payments
- Temporarily assist various departments, including Escalation Department and Research Team, to handle cases and close resolved cases
- Enhanced member satisfaction by addressing concerns promptly and providing professional assistance.
- Resolved escalated member issues professionally, demonstrating empathy and understanding while maintaining company guidelines.
Assistant Property Manager
Concerned Citizens of South Central LA
08.2014 - 05.2016
- Maintained and developed property and client's database with Icams program
- Managed rent, lease and other fee collections
- Created and archived tenants files
- Made monthly accounting report
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Processed security deposit refunds.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Store Manager
T-Mobile Authorized Dealer
08.2011 - 06.2014
- Developed new prospects and interacted with existing customers
- Educated and engaged customers through product demonstration also educated customers regarding the benefits of products and services
- Handled phone inquiries from customers on billing issues
- Handled and supervised all the daily processes/activities that are carried out in the store
- Generated sales and improved sales forecasts
- Managed the store salesmen, tracked product inventory and payroll, organized store events and maintained store appearance
- Performed daily opening and closing procedures
- Built and improved the store by reaching a record in sales with new and improved strategies to target sales
- Recognized forthcoming customers initiatives and kept up with local competitors
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Jordan New Tech High School
Los Angeles, CA01.2011
Skills
Resourceful
- Dependable
- Fast Learner
- Self-disciplined
- Results Driven
- Time Management
- Prospecting Skills
- Data Entry
- Product Knowledge
- Problem-Solving
- Attention to Detail
- Teamwork and Collaboration
- Efficient multitasking
- Fast Typing Speed
- Customer Service-Oriented
- Active Listening
- Critical Thinking
- Call center experience
Phone
cell, (213) 604-5159
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Operator Supervisor
First Choice Driving School
06.2023 - Current
Data Entry - Evermore Member Services
L.A. Care Health Plan
10.2019 - 01.2023
Associate Representative - Member Services & Payments Representative
Molina Healthcare
06.2016 - 10.2019
Assistant Property Manager
Concerned Citizens of South Central LA
08.2014 - 05.2016
Store Manager
T-Mobile Authorized Dealer
08.2011 - 06.2014
High School Diploma -
Jordan New Tech High School
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