Angel Gutierrez
Torrance,CA
Summary
Accomplished Senior Operations Specialist with a proven track record at enhancing customer satisfaction and streamlining operation/billing processes with 10 years experience. I excel in fast-paced environments, leveraging drayage/logistic expertise and MS Office proficiency to improve operational efficiency. Demonstrated ability to learn quickly and lead initiatives for process improvement.
Overview
9
9
years of professional experience
Work History
Senior Operations Specialist
Supra National Express
Carson, CA
07.2024 - 01.2025
- Handled inbound and outbound customer inquiries regarding shipment status, delivery timelines, and product tracking.
- Processed and resolved customer complaints and issues, ensuring a high level of customer satisfaction and retention.
- Coordinated with warehouses, transportation teams, and suppliers to ensure timely and accurate delivery of goods.
- Collaborated with internal teams to streamline operations and improve the customer experience by creating SOPs and implementing new processes.
- Maintained and updated detailed records of customer interactions, transactions, and services we performed to ensure billing and invoices were accurate.
- Process and manage billing cycles. Ensure timely and accurate generation of invoices, statements, and billing documents.
Senior Operations Specialist
Next Trucking
El Segundo, CA
07.2018 - 07.2024
- Handled inbound and outbound customer inquiries regarding shipment status, delivery timelines, and product tracking.
- Processed and resolved customer complaints and issues, ensuring a high level of customer satisfaction and retention.
- Coordinated with warehouses, transportation teams, and suppliers to ensure timely and accurate delivery of goods.
- Collaborated with internal teams to streamline operations and improve the customer experience by creating SOPs and implementing new processes.
- Maintained and updated detailed records of customer interactions, transactions, and services we performed to ensure that billing and invoices were accurate.
- Process and manage billing cycles. Ensure timely and accurate generation of invoices, statements, and billing documents.
Biller
Dependable Highway Express
Carson, CA
01.2016 - 07.2018
- Process and manage billing cycles. Ensure timely and accurate generation of invoices, statements, and billing documents.
- Verify charges and payment details: Confirm the accuracy of billing information, including rates, quantities, and services rendered.
- Resolve billing discrepancies: Investigate and address any billing issues or disputes promptly, collaborating with relevant departments when necessary.
Education
High School -
North High School
Torrance, California01.2013
Skills
- Drayage/Logistic experience
- Bilingual (fluent in English and Spanish)
- Productivity in a fast-paced environment
- Self-starter
- Quick learner
- Proficient in MS Office
- Efficiency improvement
Timeline
Senior Operations Specialist
Supra National Express
07.2024 - 01.2025
Senior Operations Specialist
Next Trucking
07.2018 - 07.2024
Biller
Dependable Highway Express
01.2016 - 07.2018
High School -
North High School
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